Maricela Monzon

Accomplished VP Mortgage Operation Manager at Wells Fargo, adept in organizational development and operations management. Wnhancing cross-functional team leadership. Demonstrated excellence in corporate communications, achieving significant operational efficiencies. Skilled in balancing strategic oversight with hands-on execution, driving results with a blend of technical savvy and interpersonal effectiveness.

Committed on providing monthly number of closing loans with, successfully loans closed within the proposed number of near the numbers for the site.

Executed a procedure to maintain CUSTOMER SERVICE.

Received award as Operations Manager for always being invoke with the Sales Team.

Customer service experience for over 30 years, teamed up processing center with the sales team.

Accomplished meeting the goals of the closing loans monthly closed exact numbers projected or within 3-4 loans less. My site was the only one the was selected to process loans for a New Joint Venture in Puerto Rico. I

Put a team together that would team up excellent with the Joint Venture. Received personally an Award for excellent Customer Service and Patience. Bilingual and spoke with Spanish speaking customers to reduce any stress not understanding the process of a difficult loan.