Maricela Ramos Rubio
Gresham,OR
Summary
Proven customer service expert from Rue 21, adept in cash management and maintaining composure under pressure. Excelling in customer satisfaction, I consistently exceeded expectations, enhancing loyalty through professional and empathetic complaint resolution. Skilled in multitasking, I bring a blend of reliability and positive professionalism to every interaction.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Rue 21
08.2016 - 01.2017
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Customer Service Cashier
Taco Bell Restaurant
02.2012 - 10.2014
- Met customer service goals and exceeded customer expectations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed refunds and exchanges in accordance with company policy.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Education
GED -
Mt.Hood Community College
Gresham, OR06-2026
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Management
- Positive and professional
- Customer Assistance
- Product restocking
- Customer Transactions
- Refunds and exchanges
- Customer Needs Assessment
- Multitasking Abilities
bilingual
I speak spanish.
Languages
Spanish
Full Professional
Timeline
Customer Service Cashier
Rue 21
08.2016 - 01.2017
Customer Service Cashier
Taco Bell Restaurant
02.2012 - 10.2014
GED -
Mt.Hood Community College
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