Maricruz Castillo
GARLAND
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Medical Assistant
WellMed Medical Management - United Health Group
Sunnyvale
09.2021 - Current
- Assisted physicians with patient examinations and procedures in a fast-paced clinic.
- Coordinated patient appointments and maintained accurate scheduling for medical staff.
- Managed medical records ensuring confidentiality and compliance with regulations.
- Administered medications and vaccinations under physician supervision following protocols.
- Educated patients on treatment plans and provided instructions for medication use.
- Collaborated with healthcare team members to enhance patient care and service delivery.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Organized charts, documents and supplies to maintain team productivity.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Cleaned and maintained medical equipment following procedures and standards.
- Collected samples from patients for laboratory testing purposes.
- Documented notes during patient visits.
CSR, Sales
Fred Loya Insurance Company
Dallas
06.2017 - 09.2021
- Assisted customers with policy inquiries and claims processing.
- Educated clients on insurance products and coverage options.
- Managed customer accounts and updated policy information accurately.
- Resolved customer complaints through effective communication and problem-solving.
- Trained new employees on customer service protocols and system usage.
- Facilitated follow-up calls to ensure customer satisfaction and retention.
- Collaborated with other teams such as marketing department in order to coordinate brand awareness initiatives.
- Responded promptly to all incoming sales inquiries from potential customers.
- Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
- Maintained records of customer interactions, transactions, comments and complaints.
- Followed up with customers to ensure their satisfaction with products or services they received.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Listened to customer needs to identify and recommend best products and services.
Medical Assistant
PREMIER INJURY CLINICS
Mesquite
03.2019 - 07.2019
- Record patients' medical history, vitals statistics, or information such as test results in medical records.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Explain treatment procedures, medications, diets, or physicians' instructions to patients.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Schedule appointments for patients.
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
Education
Certified Medical Assistant Medical Assistant -
Concorde Career College
Dallas, Texas 10.2018 - 06.2019
South Garland Highschool
Garland, TXSkills
- Patient education
- Vital sign measurement
- Medical record management
- Medication administration
- Appointment scheduling
- Effective communication
- Certified in basic life support (BLS)
- Customer service
- Profesional Bilingual (English/Spanish) Medical Assistant
- That works well in a fast pace environment and takes initiative towards starting task
- A goal-driven individual who works displays leadership skills
- Able to provide supervision of team and works well with others
- Willing to learn new things for better experience
Certification
- BLS CERTIFIED
- CPR CERTIFIED
- MEDICAL ASSISTANT CERTIFICATION
Timeline
Medical Assistant
WellMed Medical Management - United Health Group
09.2021 - Current
Medical Assistant
PREMIER INJURY CLINICS
03.2019 - 07.2019
Certified Medical Assistant Medical Assistant -
Concorde Career College
10.2018 - 06.2019
CSR, Sales
Fred Loya Insurance Company
06.2017 - 09.2021
South Garland Highschool