Summary
Work History
Skills
Timeline
Generic

Maridee Leyva

Oxnard,CA

Summary

  • To obtain a position where my experience, accomplishments and background provide quality service while gaining personal and professional growth.
  • Over 20 years of Customer Service experience.
  • Professional, Efficient, and Accurate with an ability to work well under pressure.
  • Strong organizational ability and systematic approach to problem solving.
  • Experience using Outlook, Excel, Word, QuickBooks, and Quicken
  • Unparalleled ability to articulate and disseminate information, technical and functional.

Work History

Insurance Coordinator

Buena Vista Home Health
2019 - Current
  • Qualified and verified all types of insurances such as Medicare, Medicare Replacement Plans, Gold Coast Medi-Cal and multiple private insurances
  • Request, obtained, and maintained authorizations for new and on-going care, called patients to explain their benefits, collected co-pays if needed
  • Back-up for Intake- mandate 4 portal for referrals while working closely with hospitals and doctors to obtain all correct information for new referrals. Answer phones, data entry, and staffing.

Bookkeeper

Bennett Associates
2015 - Current
  • Responsible for creating billing invoices, collecting payments, business accounts payable, and accounts receivable
  • Manage individual financial spending, organize tax documentation, control budgets, run budget reports, answer phones, correspond with current and prospective clients, and assist with all office duties.

Insurance Coordinator

Assisted Home Healthcare
2013 - 2019
  • Qualified and verified all types of insurances such as Medicare, State Medical, CenCal and multiple private insurances
  • Requested, obtained, and maintained authorizations for new and on-going care, called patients to explain their benefits, collected co-pays if needed
  • Helped with data entry, staffing, collections, and trouble solving
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Tracked all face to faces for Medicare
  • Volunteered to work all Fundraisers, Relay for Life, and Alzheimer walk-a-thon.

Cashier

The Gas Company
2007 - 2012
  • Involved in all aspects of customer service: assisted walk-in customers with paying their bills, validating identification for new service, and helping customers with different resources that The Gas Company offered.
  • Acquired expertise in cash handling, data entry, daily banking, balancing express payment machines, processing field and 24 hours payments, completing monthly reports, ordering supplies.

Insurance Qualifier

Apria Pharmacy/Apria Healthcare
2002 - 2007
  • Qualified and verified all types of insurance consisting of PPO’s, HMO’s, Medical and Medicare for durable medical equipment and respiratory medication
  • Specialized in CPAP and BIPAP orders and worked closely with CT and RT
  • Involved in all aspects of customer service: including managing approximately 100 incoming calls, emails and faxes per day from customers, problem solving, and working with walk-in patients with their medical needs.

Meter Reader

Gas Company
  • Read 2000+ residential homes and commercial buildings gas meters each month.
  • Maintained outstanding satisfactory index while working independently and as part of our team
  • Provided daily scheduling of routes, read and runs, chronic accounts and changing dial glasses at existing customers homes
  • Worked in outlook, CSI and maintained daily paperwork
  • Part-time office work for customer service department, transmission department, and meter reading
  • Volunteered to work on various special projects for our safety Committee and meter-reading department.

Skills

  • Sales experience

  • Organizational Skills

  • Customer Service

  • Assertiveness

  • Interpersonal abilities

  • Goal Setting

  • Idea Development and Brainstorming

  • Technical Proficiency

Timeline

Insurance Coordinator

Buena Vista Home Health
2019 - Current

Bookkeeper

Bennett Associates
2015 - Current

Insurance Coordinator

Assisted Home Healthcare
2013 - 2019

Cashier

The Gas Company
2007 - 2012

Insurance Qualifier

Apria Pharmacy/Apria Healthcare
2002 - 2007

Meter Reader

Gas Company

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Maridee Leyva