Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
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Marie Berry

Marie Berry

Hastings,MN

Summary

Dedicated Customer Service Specialist with seven years of experience in retail sales, providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Erskine's Interiors
Maplewood, MN
07.2021 - Current
  • Streamlined operations by managing different types of properties including commercial, multi-housing, and residential.
  • Ensured accurate and timely processing of sales-related paperwork and payments.
  • Efficiently oversaw the coordination of installs, plumbing, and project deliveries.
  • Collaborated with installers to resolve daily job issues, while also managing change order submissions and customer payment collection.
  • Delivered excellent project management services to customers, resulting in their utmost satisfaction.
  • Maintained positive customer relationships by staying in contact during and after projects.

Sales Professional

ERSKINE INTERIORS
Woodbury, MN
03.2018 - 03.2020
  • Consulted with existing and new customers to discover their needs and to emphasize how specific product features could be useful them
  • Informed them about current promotions and sales while maintaining a pipeline
  • Help with the design of kitchens, bathrooms and floors with cabinet, countertop, flooring and window covering selections in residential and commercial spaces
  • Identified prospective customers through use of business to business marketing groups, conferences, and by referrals, Negotiated the terms and prices of sales, reaching agreements with customers.

Home Sales Consultant

HOME DEPOT INTERIORS/EXTERIORS
Minneapolis, MN
01.2014 - 01.2016
  • Engaged in home sales for products including kitchens, bathrooms, roofs, windows, insulation and gutters.
  • Generated over half a million dollars in sales during an initial period of 9 months.
  • Successfully reached a 30% closing rate on gross sales, while simultaneously preserving a high customer retention rate of 70%.
  • Sold financing options for customers during in-home sales consultation, resulting in a higher close ratio.
  • Provided coverage to areas including Western Wisconsin, the Twin Cities, and suburbs extending up to the Iowa border.

Home Sales Project Consultant

SEARS HOLDING HOME IMPROVEMENTS
Minneapolis, MN
01.2013 - 01.2014
  • Generated self-leads to exceed $300k sales within four months during the off-season.
  • Consistently ranked within the top two out of fifteen Sales representatives in January, February, and April.
  • Acquired expertise in flooring installations as well as countertop, kitchen, and bathroom renovations.
  • Contributed to the sales process by providing support while selling windows, siding, roofing, and doors with exterior Sales Consultant.
  • Collaborated with production team and installers to deliver superior customer service.
  • Established strong connections with customers resulting in increased referrals.
  • Facilitated successful sales deals with credit and financing support.

Education

MA in Education Administration -

University of the Virgin Islands
St. Thomas, U.S. Virgin Islands

BA in Psychology -

University of the Virgin Islands - St. Thomas Campus
Charlotte Amalie West, St Thomas

Skills

  • Advanced Microsoft Office Skills
  • Effective Time Management
  • New Client Acquisition
  • Service Excellence
  • Analytical Problem-Solving
  • Effective Written Communication
  • Strong Public Speaking

Affiliations

  • Teach Chinese students English as a second language online.

Languages

French
Professional

References

References available upon request.

Timeline

Customer Service Representative

Erskine's Interiors
07.2021 - Current

Sales Professional

ERSKINE INTERIORS
03.2018 - 03.2020

Home Sales Consultant

HOME DEPOT INTERIORS/EXTERIORS
01.2014 - 01.2016

Home Sales Project Consultant

SEARS HOLDING HOME IMPROVEMENTS
01.2013 - 01.2014

MA in Education Administration -

University of the Virgin Islands

BA in Psychology -

University of the Virgin Islands - St. Thomas Campus

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Marie Berry