Marie Cardenas
Lubbock
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Customer Service Representative
Wells Fargo Bank, N.A.
Lubbock
03.2020 - 12.2025
- Provided exceptional customer service through effective communication and problem-solving skills.
- Assisted customers with account inquiries and transaction processing in a timely manner.
- Handled escalated customer complaints, ensuring resolution and satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Ensured compliance with bank policies during customer interactions and transactions.
- Developed positive relationships with customers through friendly interactions.
Skills
- Interpersonal skills
- Multitasking
- Organization and Time Management
- Complaint resolution
- Data entry accuracy
- Money handling
- Client relations
- Effective communication
- Service standard compliance
Certification
- Real Estate License -796563
Timeline
Customer Service Representative
Wells Fargo Bank, N.A.
03.2020 - 12.2025