Marie Delucian
Newberry
Summary
Customer Service professional with over 5 years of experience in delivering exceptional support and ensuring customer satisfaction. Proven track record of resolving issues, enhancing service processes, and driving positive client relationships. Core competencies include effective communication, problem-solving, and team collaboration. Committed to leveraging skills to elevate customer experiences in a challenging environment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Assistant Manager/Casino
Golden Touch Gaming
Ridge Manor
03.2017 - 07.2025
- Ensured compliance with gaming regulations by conducting regular audits and maintaining accurate records.
- Launched successful promotional events that increased foot traffic at the casino during off-peak hours.
- Oversaw money banks for tables and coordinated paperwork for transfers.
Home Health Aide
Private Care
Ocala
10.2011 - 07.2025
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Bulk Foods Associate
Wards Supermarket
Gainesville
06.2008 - 07.2025
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Greeted customers and offered assistance for increased customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Receptionist/Customer Relations
Lisa Q Neuromuscular Massage Therapy
Ocala
03.2002 - 07.2025
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
Server
Harry's Seafood Bar and Grille
Ocala
09.1997 - 06.2001
- Consistently achieved high guest satisfaction.
- Efficiently managed high-volume customer orders promptly and accurately.
- Collaborated with kitchen staff to manage special requests, ensuring customer needs and preferences were met.
- Resolved customer complaints swiftly and effectively, turning negative experiences into positive outcomes for enhanced customer loyalty.
- Monitored dining room for cleanliness and proper set-up at all times.
Education
Diploma - Gender Studies
Lake Weir High School
Candler, FL05.1995
Skills
- Veinpuncturs
- Time Management
- Empathy
- Works well under pressure
- Customer service
- Restaurant experience
- Food service
- Guest services
- Cash handling
- Patient care
Certification
Certified Phlebotomy Technician, Love Reigns Medical Training Center, Gainesville, FL, Current
Timeline
Assistant Manager/Casino
Golden Touch Gaming
03.2017 - 07.2025
Home Health Aide
Private Care
10.2011 - 07.2025
Bulk Foods Associate
Wards Supermarket
06.2008 - 07.2025
Receptionist/Customer Relations
Lisa Q Neuromuscular Massage Therapy
03.2002 - 07.2025
Server
Harry's Seafood Bar and Grille
09.1997 - 06.2001
Diploma - Gender Studies
Lake Weir High School