Marie Hazle
Cumberland Farms
Westfield,MA
17
years of professional experience
Experienced customer service professional with a background in guest services, account support, and healthcare. Skilled in resolving complaints, documenting cases accurately, and handling cash, card, and loyalty transactions. Recognized for patience, composure, and dependable daily support.
Work History
Guest Services Associate
3 Years 6 Months- Greeted customers promptly and resolved routine service concerns with professionalism.
- Processed cash, card, and loyalty transactions accurately at point of sale.
- Restocked merchandise, coolers, and impulse displays to maintain organized sales floor.
- Prepared food and beverage items while following sanitation and quality standards.
Customer Service Representative
6 Months- Resolved customer inquiries through phone and chat using call center scripts and account systems.
- Explained policies, procedures, and resolution options while maintaining professional customer communication.
- Processed service requests, updates, and case documentation with strong attention to accuracy.
- Navigated CRM platforms to verify account details and maintain complete interaction records.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
3 Months- Maintained call quality standards while managing high-volume customer interactions efficiently.
- Escalated complex issues to appropriate departments and tracked follow-up until resolution.
- Supported continuous service improvements by identifying recurring issues and sharing process feedback.
- Adapted quickly to updated procedures, system changes, and workflow priorities.
- Responded to customer requests for products, services, and company information.
Practical Nurse
2 Years 1 Month- Monitored vital signs and responded to acute symptoms with appropriate clinical interventions.
- Assessed patient conditions and reported changes to registered nursing staff promptly.
- Coordinated daily care plans with physicians, nurses, and support staff for continuity.
- Collected specimens and prepared patients for exams, procedures, and diagnostic testing.
- Reinforced infection prevention practices and maintained compliance with safety and sanitation procedures.
Education
Certified Clinical Medical Assistant - Medical Assisting
Diploma in Healthcare Level 2IVQ - Healthcare
- Diploma in Practical Nursing
- Certificate in Supervisory Management
Skills
Conflict resolution
Issue resolution
Guest relations
Reservation management
Team player mentality
Cash handling
Complaint handling
Patience and composure
Timeline
Guest Services Associate
Cumberland Farms
05.2023 - CurrentRead More
Customer Service Representative
Conduent Call Center
02.2022 - 08.2022Read More
Customer Service Representative
Discount Lumber & Hardware
06.2021 - 09.2021Read More
Practical Nurse
Hargreaves Medical Center
03.2010 - 04.2012Read More
City & Guilds
Diploma in Healthcare Level 2IVQ from Healthcare
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Stepful | National HealthCare Association
Certified Clinical Medical Assistant from Medical Assisting
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Career Academy of Professional Studies
from Diploma in Practical Nursing
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UWI School of Continuing Studies
from Certificate in Supervisory Management
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