Shadalyn Thrash
Branson,MO
Overview
4
4
years of professional experience
Work History
Guest Services Associate
World Choice Investments
Branson, MO
10.2023 - Current
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Processed payments for booked reservations, incidentals, and taxes.
- Greeted guests in a friendly and professional manner.
- Cultivated strong value-added relationships with customers daily by delivering product knowledge to drive business development.
- Verified accuracy of billing statements prior to sending them out to customers.
- Checked system to confirm arrival and departure times.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed guest check-in and pick up procedures, reservations and payments.
- Provided guests with positive experience and professional impression.
- Conducted transactions, confirming reservation information, and processing according to standard protocol.
- Built and maintained productive relationships with employees.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Managed lost and found items according to established protocols.
- Greeted walk-in and phone guests, determining interests and needs.
- Assisted with scheduling and bookings, member payments, and data entry.
- Resolved guest complaints in a timely and efficient manner.
- Took reservations from patrons by phone or online.
Front of House Employee
McDonald's
Branson, Missouri
02.2022 - 08.2022
- Participated in team meetings to discuss performance metrics and areas for improvement.
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
- Cross-trained in other areas such as bussing tables or bartending if needed.
- Conducted menu presentations and made recommendations based on guest preferences.
- Assisted with training new front of house employees on procedures and policies.
- Worked with managers to report and resolve customer issues or concerns.
- Collaborated with other departments within the restaurant on various tasks or projects.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Front of House Employee
Chic-Fil-A
Branson, MO
03.2021 - 09.2021
- Participated in team meetings to discuss performance metrics and areas for improvement.
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
- Cross-trained in other areas such as bussing tables or bartending if needed.
- Conducted menu presentations and made recommendations based on guest preferences.
- Adhered to all health code regulations when handling food items or beverages.
- Resolved customer complaints in a professional and courteous manner.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Monitored inventory of front-of-house supplies and placed orders as necessary.
- Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
- Informed customers of daily specials, menu items, and restaurant policies.
Education
GED -
Branson Highschool
Branson, MOSkills
- Writing and verbal communication
- Conflict resolution tactics
- Complexity management
- Technological advances
- Time management
- Active listening
- Problem solving
- Customer service
- Adaptability
- Conflict resolution
- Data analysis
- Emotional intelligence
- Skills management
- Computer skills
- Team work
Timeline
Guest Services Associate
World Choice Investments
10.2023 - Current
Front of House Employee
McDonald's
02.2022 - 08.2022
Front of House Employee
Chic-Fil-A
03.2021 - 09.2021
GED -
Branson Highschool