Marie Hendrickson
Washington,OK
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Walmart
Norman, OK
09.2016 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Education
High School Diploma -
Noble High School
Noble, OK05-2015
Skills
- Schedule Coordination
- Training and mentoring
- Handling Escalations
- Technical Support
- Customer Service
- Cash Handling
- Skilled multi-tasker
- Personnel training and development
- Training and coaching
- Conflict Management
- Customer Relationship Management (CRM)
- Deadline-oriented
- Computer Skills
Certification
- I have a undergraduate certificate in Medical Billing and Coding with honors.
- Currently in College for my associates degree in Medical Billing and Coding.
Timeline
Customer Service Manager
Walmart
09.2016 - Current
High School Diploma -
Noble High School