Marie Holloway
Essington,PA
Summary
Experienced Customer Service Representative skilled in managing personalized care plans for patients. Strong organizational skills to improve communication among healthcare providers. Proficient in medical billing, behavior modification, and patient registration. Dedicated to ensuring customer satisfaction and eager to contribute to enhancing customer service operations.
Overview
17
17
years of professional experience
Work History
Care Management Coordinator
Centene
08.2024 - 02.2025
- Coordinate comprehensive care plans for members by liaising with healthcare providers, assessing patient needs, and ensuring the delivery of high-quality, cost-effective healthcare services within the Centene framework.
Behavioral Health Worker
Children’s Crisis Treatment Center
05.2023 - 12.2023
- Managed treatment plans and implemented behavior management strategies tailored to individual needs, promoting emotional well-being and positive behavioral outcomes.
- Collaborated with a multidisciplinary team to meet therapeutic goals, ensuring a cohesive approach to child care.
- Maintained accurate electronic chart records and contributed to a safe, therapeutic play environment through the application of trauma-informed care techniques.
Behavior Technician
Lovaas Institute
02.2022 - 04.2023
- Implemented individualized ABA therapy protocols for children with autism under the guidance of Board-Certified Behavior Analysts, enhancing behavioral outcomes.
- Documented session data and summarized therapy progress, ensuring accurate tracking of client development and therapy efficacy.
- Engaged in continuous professional development to master ABA therapy techniques, contributing to high-quality care and support for clients.
- Assessed therapy effectiveness through regular evaluations, and adjusted interventions to align with client needs, promoting sustained progress in behavior therapy.
Behavioral Technician
Invo Progressus
09.2021 - 06.2022
- Assessed client behavior using behavioral analysis techniques and developed tailored intervention plans to enhance positive client outcomes.
- Collaborated with multidisciplinary teams to integrate behavioral interventions with other therapies, providing holistic support for those with behavioral challenges.
- Maintained and managed precise records of client development, contributing to informed decision-making and ongoing treatment refinement.
Patient Service Specialist
Southern Jersey Family Medical Centers, Inc.
04.2019 - 06.2020
- Managed patient administrative processes including scheduling, check-in, check-out, and registration, maintaining efficiency and accuracy in handling high-volume phone calls and fee collection.
- Reviewed, updated, and secured medical documentation, including FQHC and Medicaid referral forms, and verified accurate entry of billing codes to support the billing process.
Teacher’s Assistant/Youth Care
Carson Valley Children’s Aid
06.2017 - 03.2019
- Assisted with individual and group instruction, contributing to the development and execution of daily lesson plans.
- Monitored students during transitions to maintain orderly progression of daily activities.
- Implemented behavior modification strategies and classroom management techniques to foster a conducive learning environment.
Therapeutic Support Staff
Carson Valley Children’s Aid
04.2017 - 06.2017
- Assisted children with behavioral challenges by providing social skills training and self-management strategies.
- Implemented Positive Behavior Support techniques to effectively redirect children towards positive behaviors.
Crew Member
Burger King
10.2009 - 08.2016
- Managed shift changes efficiently, ensuring seamless operations and team coordination.
- Processed customer orders with a focus on delivering high-quality service and satisfaction.
Cashier
McDonald's
03.2008 - 09.2009
- Delivered outstanding customer service, maintaining a high level of order accuracy.
- Ensured transactional efficiency at the point of sale.
Camp Counselor
Concillio
06.2008 - 08.2008
- Oversaw children's activities, coordinated outings, and engaged in meaningful interactions with participants.
Education
Bachelor of Arts - Communication Studies
Bloomsburg University
Bloomsburg, PA12.2016
Timeline
Care Management Coordinator
Centene
08.2024 - 02.2025
Behavioral Health Worker
Children’s Crisis Treatment Center
05.2023 - 12.2023
Behavior Technician
Lovaas Institute
02.2022 - 04.2023
Behavioral Technician
Invo Progressus
09.2021 - 06.2022
Patient Service Specialist
Southern Jersey Family Medical Centers, Inc.
04.2019 - 06.2020
Teacher’s Assistant/Youth Care
Carson Valley Children’s Aid
06.2017 - 03.2019
Therapeutic Support Staff
Carson Valley Children’s Aid
04.2017 - 06.2017
Crew Member
Burger King
10.2009 - 08.2016
Camp Counselor
Concillio
06.2008 - 08.2008
Cashier
McDonald's
03.2008 - 09.2009
Bachelor of Arts - Communication Studies
Bloomsburg University
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