Summary
Overview
Work History
Education
Skills
Timeline
MARIE HOOKS

MARIE HOOKS

Long Beach,CA

Summary

Highly organized and motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies.

Overview

12
12
years of professional experience

Work History

Account Executive

FreshPoint Southern California
06.2017 - Current
  • Managing over 220 Multi-Unit and Local Contract Business
  • Resolve issues promptly to drive satisfaction and enhance customer service.
  • Execute successful sales strategies to convert leads into customers.
  • Prepare additional quotes for current clients to upsell products and services.
  • Build and strengthen relationships with new and existing accounts to drive revenue growth.
  • Stay up-to-date on emerging industry and product standards and trends to revitalize accounts.
  • Distribute marketing materials to existing and prospective clients to promote products and services.
  • Met and exceeded service level goals to achieve standards and expectations.
  • Strengthen customer relationships with a proactive and collaborative approach to managing needs.

Director of Client Relations

Air Gourmet
08.2016 - 06.2017
  • Worked with a marketing agency to develop and guide social media marketing
  • Manage a team of 10 customer representatives
  • Effective day-to-day client relationships and expectations
  • Participate in conferences, trade shows, and chamber events
  • Work with client and operations team to develop implementation of plans and establish terms of engagement.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Planned and managed small to large-scale events

Corporate Sales and Marketing Director

Gourmet Celebrations
03.2014 - 06.2017
  • Generate new accounts by implementing effective networking and content marketing strategies
  • Develop and implement creative marketing plans and ideas
  • Identify, prioritize and execute tasks to meet critical project deadlines
  • Manage accounts to meet revenue goals
  • Coordinate with accounts on various menus for events
  • Attend monthly chamber meetings
  • Track sales and potential business via TPP
  • Train new employees on all aspects of the job
  • Created innovative strategies to drive customer engagement.
  • Coordinated with design and media teams to develop high-quality creative assets.

Corporate Account Manager

New York Food Company
01.2011 - 03.2014
  • Generate leads by cold calling in the field 40% of the time
  • Maintain excellent professional relationship with all accounts
  • Coordinate with accounts on various menus for events
  • Provide tastings and presentations for new and existing accounts
  • Implemented a monthly driver and kitchen incentive program
  • Assist Chefs with Altitude (a division of NYFC) on large international accounts
  • Inside sales by warm and cold calling
  • Generate a weekly sales report to General Manager and Owner
  • Create new sales and marketing ideas
  • Informed customers of promotions to increase sales productivity and volume.
  • Negotiated prices, terms of sales and service agreements.
  • Attended monthly sales meetings and quarterly sales trainings.

Education

Some College (No Degree) - Communications

San Diego State University,, San Diego, CA

High School Diploma -

Polytechnic High School, Long Beach, CA
06.2000

Skills

  • Business Growth Opportunities
  • Prospecting and Cold Calling
  • Verbal and Written Communication
  • Sales Force
  • Service Coordination
  • Customer Presentations
  • Product and Service Sales
  • Order Management
  • Account Relations
  • Marketing Management
  • Interpersonal Skills
  • Client Relationship-Building

Timeline

Account Executive - FreshPoint Southern California
06.2017 - Current
Director of Client Relations - Air Gourmet
08.2016 - 06.2017
Corporate Sales and Marketing Director - Gourmet Celebrations
03.2014 - 06.2017
Corporate Account Manager - New York Food Company
01.2011 - 03.2014
San Diego State University, - Some College (No Degree), Communications
Polytechnic High School - High School Diploma,

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MARIE HOOKS