Marie Kaialau
Zimmerman Associates Inc. (SAMHS)
Yuba City,CA
Work Preference
Work Type
Full TimePart TimeContract WorkConsultingSeasonal Work
Location Preference
On-SiteRemoteHybrid
Location:
Yuba City, CASacramento, CA
Open to relocation:
No
Minimum Desired Compensation
$45000/yr
Important To Me
Work from home optionWork-life balancePaid time offCareer advancement
1
Certification
9
Years of experience
Military healthcare background with a focus on patient support and complianceConducted new-hire training covering office procedures and HIPAA requirements at the San Antonio Consult and Appointment Office Maintained accuracy and responsiveness during process changes.
Work History
Medical Appointment Clerk / Trainer
2 Years 8 Months- Handled high-volume medical appointment scheduling, optimizing operations for Military Health System.
- Resolved patient questions and appointment conflicts with accurate, service-focused support.
- Trained new hires on procedures, equipment use, SAMHS-specific software to ensure smooth onboarding.
- Monitored new hire progress, reported updates to ensure compliance with Military Health System standards.
Healthcare Customer Service Rep
2 Years 2 Months- Assisted patients with urgent inquiries and coordinated appointment scheduling in high-volume medical call center.
- Ensured professional phone etiquette and maintained precise patient care plan records for quality service.
- Trained new hires on call center protocols and patient service standards to enhance team competency.
Phlebotomist / Lab Assistant
8 Months- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Verified patient information prior to specimen collection.
- Communicated effectively with patients to ensure comfort during procedures.
- Ensured compliance with safety regulations and infection control procedures.
Specialist (SPC)
3 Years 4 Months- Managed maintenance and inspection of medical equipment, ensuring operational readiness.
- Maintained patient files and updated databases, facilitating accurate monitoring of treatment progress.
- Conducted patient interviews to gather comprehensive medical histories and current issue details.
- Supported military efforts during Operation Iraqi Freedom from October 2009 to August 2010.
Education
Associate in Science - Pre-Nursing
Skills
Medical records management
HIPAA compliance
EMR/EHR systems proficiency
Medical billing knowledge
Healthcare operations management
Data entry accuracy
Microsoft Office Suite expertise
Patient record management
Patient observation skills
New hire training
Leadership capabilities
Certification
- AAPC Medical Biller Professional Certificate- Coursera
Timeline
Medical Appointment Clerk / Trainer
Zimmerman Associates Inc. (SAMHS)
08.2019 - 04.2022Read More
Healthcare Customer Service Rep
West Corporation
05.2017 - 07.2019Read More
Phlebotomist / Lab Assistant
Northeast Methodist Hospital
05.2017 - 01.2018Read More
Specialist (SPC)
United States Army
10.2008 - 02.2012Read More
St. Philip's College
Associate in Science from Pre-Nursing
Read More