Savannah Rubio
Phoenix,AZ
Summary
Dynamic professional with 5 years of experience in administrative operations and customer service. Demonstrated expertise in scheduling, team management,and attention to detail, paired with strong communication proficiency. Eager to leverage organizational and customer-facing experience
in fast-paced, entry- level budtender.
Overview
7
7
years of professional experience
Work History
Medical Records Clerk/Appointment Scheduler
PalmValley Health Care
Avondale, AZ
04.2024 - 03.2025
- Organized and maintained patient records using electronic health record systems.
- Responded to inquiries regarding patient information efficiently and professionally.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in processing medical documentation to ensure compliance with healthcare regulations.
- Conducted regular audits of medical files for accuracy and completeness.
- Managing Approvals
- Schedule Follow-up
- Transfer Patient to Appointment
- Familiarity with medical terminology to accurately explain to patient with better understanding
AMC Group Home
Operational Manager
Laveen, AZ
04.2018 - 11.2022
- Oversaw compliance with industry regulations, maintaining high standards of safety and quality control.
- Oversaw daily operations to ensure compliance with state regulations and quality standards.
- Developed individualized care plans in collaboration with multidisciplinary teams to enhance resident outcomes.
- Trained and mentored staff on best practices for resident care and crisis intervention strategies.
- Fostered a positive living environment by promoting resident engagement through structured activities and programs.
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
Skills
- HIPAA compliance
- Customer service
- Written and verbal communication
- HIPAA regulations
- Data entry
- Medical terminology understanding
- Medical records management
- Scheduling appointments
- Payment collection
- New patient chart preparation
- Microsoft Excel
- Attention to detail
- Record retention guidelines
- Release of information paperwork
- ICD 9 coding
Timeline
Medical Records Clerk/Appointment Scheduler
PalmValley Health Care
04.2024 - 03.2025
AMC Group Home
Operational Manager
04.2018 - 11.2022