MARIE LEWIS

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

• Reviewed and resolved differences between accounting information and cash drawer.
• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Worked closely with parts and service managers to solve problems and handle customer concerns.

Established a national talent booking agency with clients throughout the United States.

Consult, negotiate, and contract a diverse and extensive roster of talent for casino, corporate, and private clients.

Responsible for all travel, hospitality, and contractual obligations per each artist while interacting with the client to meet all expectations.