Marie Liscano
Summary
Skilled and accomplished professional with experience in collections, customer service and data entry. Exceptional interpersonal, problem-solving and communication skills. Reliable and dedicated when working alone or as part of a team. I am seeking employment with a company where I can grow professionally and personally.
Overview
15
15
years of professional experience
Work History
Collections Specialist
Transworld Systems Inc.
Houston, TX
03.2012 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor while working in a high call volume environment; handling manual and automatically dialed outbound calls.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Trained new team members on scripts, company services, and collection strategies.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
- Responded to customer inquiries and provided detailed account information.
- Used probing techniques while working with customer to determine reason for delinquency, helping create debt repayment plan based on current financial conditions.
Home Leader
Brenham State Supported Living Center
Brenham, TX
01.2009 - 03.2012
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Maintained patients records; physical and mental.
- Measured patients vitals as well as daily activities.
- Provided nursing, psychiatric, or personal care to patients with psychiatric illnesses and/or physical disabilities.
- Collaborate with doctors, psychologist, and therapist to treat patients for safe transition to the community.
Education
No Degree -
Blinn College
Bryan, TXHigh School Diploma -
Dime Box High School
Dime Box, TX05.2004
Skills
- Account Management
- Payment Acceptance
- Microsoft Office
- Time Management
- Skip Tracing
- Collection Agency Relations
- Persuasion Strategies
- Complex Problem Solving
- Negotiation
Timeline
Collections Specialist
Transworld Systems Inc.
03.2012 - Current
Home Leader
Brenham State Supported Living Center
01.2009 - 03.2012
No Degree -
Blinn College
High School Diploma -
Dime Box High School