Marie Liscano
Summary
Skilled and accomplished professional with experience in collections, customer service and data entry. Exceptional interpersonal, problem-solving and communication skills. Reliable and dedicated when working alone or as part of a team. I am seeking employment with a company where I can grow professionally and personally.
Overview
15
15
years of professional experience
Work History
Collections Specialist
Transworld Systems Inc.
03.2012 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor while working in a high call volume environment; handling manual and automatically dialed outbound calls.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Trained new team members on scripts, company services, and collection strategies.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
- Responded to customer inquiries and provided detailed account information.
- Used probing techniques while working with customer to determine reason for delinquency, helping create debt repayment plan based on current financial conditions.
Home Leader
Brenham State Supported Living Center
01.2009 - 03.2012
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Maintained patients records; physical and mental.
- Measured patients vitals as well as daily activities.
- Provided nursing, psychiatric, or personal care to patients with psychiatric illnesses and/or physical disabilities.
- Collaborate with doctors, psychologist, and therapist to treat patients for safe transition to the community.
Education
No Degree -
Blinn College
Bryan, TXHigh School Diploma -
Dime Box High School
Dime Box, TX05.2004
Skills
- Account Management
- Payment Acceptance
- Microsoft Office
- Time Management
- Skip Tracing
- Collection Agency Relations
- Persuasion Strategies
- Complex Problem Solving
- Negotiation
Timeline
Collections Specialist
Transworld Systems Inc.
03.2012 - Current
Home Leader
Brenham State Supported Living Center
01.2009 - 03.2012
No Degree -
Blinn College
High School Diploma -
Dime Box High School
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