Marie Lyons
Cresco,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Post Closing Department
All Pocono Closing Services LLC
Mount Pocono, PA
04.2014 - 01.2023
- Reviewed signed documents to send to lender for funding approval.
- Send out bank packages to lenders.
- Process deeds, mortgages and other closing documents to be recorded in the county offices.
- Mail out recorded documents to homeowners and lenders.
- Monthly disbursements, filing, answer phones and process all bank deposits remotely.
- Checked accuracy and completeness of all paperwork.
- Completed post-closing quality control evaluations of originated mortgage loans.
- Set up, stored and updated customer files, department records and regulatory paperwork.
Quality Assurance Supervisor
Merry Maids
Northeast Pennsylvania
04.2003 - 12.2010
- Trained all new employees on detailed cleaning. Spot inspections in all homes.
- Make sales calls for new prospective clients.
- Troubleshoot customer complaints and requests.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Evaluated interactions between associates and customers to assess personnel performance.
Education
Bridgewater-Raritan High School
Bridgewater, NJSkills
- Customer Service and Assistance
- Documentation Management
- Administrative Support
Timeline
Post Closing Department
All Pocono Closing Services LLC
04.2014 - 01.2023
Quality Assurance Supervisor
Merry Maids
04.2003 - 12.2010
Bridgewater-Raritan High School