MARIE METELLUS

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Provided primary customer support to internal and external customers.
• Tracked customer service cases and updated service software with customer information.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered prompt service to prioritize customer needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Educated customers about billing, payment processing and support policies and procedures.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Trained new personnel regarding company operations, policies and services.
• Promptly responded to inquiries and requests from prospective customers.

Introduced children to educational games and activities to boost learning.

• Assisted in potty training and other daily hygiene activities to support child development.

• Supported children's emotional and social development by encouraging positive self-concepts and understanding of others

• Communicated with parents regarding child's behavior, daily activities, and concerns.
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
• Prepared and served nutritious and healthy meals and snacks.
• Utilized positive reinforcement techniques to encourage good behavior

• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Checked and verified photo identification prior to granting facility access.
• Reported irregularities such as fire and safety hazards to maintenance.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Secured personal and company goods against robbery, vandalism, and illegal entry.
• Permitted entry with escort for approved persons into secure locations.

• Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Greeted customers and helped with product questions, selections, and purchases.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Trained and supervised new employees to use selling strategies and apply best practices.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Utilized upselling techniques to promote additional products and increase sales.
• Listened to customer needs and desires to identify and recommend optimal products.
• Prioritized helping customers over completing other routine tasks in store.
• Used in-store system to locate inventory and place special orders for customers.

• Educated clients about health insurance coverage options, benefits and costs.
• Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
• Assisted clients with filing and tracking health insurance claims to facilitate swift settlements.
• Developed tailored health insurance plans to meet individualized client needs.
• Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
• Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
• Provided comprehensive customer service to drive client satisfaction.
• Analyzed risk factors to recommend appropriate coverage levels.
• Developed and implemented marketing strategies to drive health insurance sales.
• Generated leads through cold-calling, networking and other outreach methods.
• Compiled and maintained client records to monitor health insurance policies and premiums paid.
• Calculated premiums and established payment methods for sales.
• Negotiated contracts and terms of sale with potential customers.
• Collected premiums on or before effective date of coverage.