Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marie Michel

orlando,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

1st beauty supply
Miami, Florida
11.2022 - 02.2024
  • Advised customers on beauty treatments, services and products.
  • Provided technical advice about hair care, makeup application and skin care treatments.
  • Greeted customers and provided friendly customer service.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

Sales Associate

Macy's
Miami
03.2019 - 10.2022
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.

Education

High School Diploma -

Miami Norland Senior High School
Miami, FL
06-2019

Skills

  • Complaint resolution
  • Data Entry
  • Complaint Handling
  • Data Collection
  • Prioritization
  • Sales expertise
  • Store maintenance
  • Order Fulfillment
  • Customer Education
  • Customer Service

Timeline

Customer Service Representative

1st beauty supply
11.2022 - 02.2024

Sales Associate

Macy's
03.2019 - 10.2022

High School Diploma -

Miami Norland Senior High School
Marie Michel