Marie Muir
Dubuque,IA
Summary
Experienced Senior Receptionist with background in managing front office operations, providing excellent customer service and administrative support. Strengths include superior multitasking abilities, strong communication skills and proficiency in scheduling appointments, handling inquiries and managing visitor flow. Notable for being reliable, hardworking, and resourceful.
Overview
9
9
years of professional experience
Work History
Senior Receptionist
Medical Associates
Dubuque, IA
11.2018 - Current
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Verified insurance coverage for services rendered and collected co-pays when applicable.
- Led training for new receptionists.
- Provided administrative support to medical staff, including scheduling appointments and managing patient records.
- Assisted with the coordination of patient care by communicating with other departments as necessary.
- Ensured that all patient information was kept confidential at all times in accordance with HIPAA regulations.
Licensed Cosmetologist and Massage Therapist
Indulge Day Spa and Salon
Galena, IL
05.2015 - 10.2018
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
Education
Associate of Applied Science - Massage Therapy
Capri College
Dubuque, IA04-2016
Associate of Applied Science - Cosmetology
Capri College
Dubuque, IA11-2014
Skills
- Organized and Efficient
- Multitasking and Attention to Detail
- Customer Service
- Friendly and Professional
- Reliable and Communicative
- Workflow Management
- Teamwork and Collaboration
Timeline
Senior Receptionist
Medical Associates
11.2018 - Current
Licensed Cosmetologist and Massage Therapist
Indulge Day Spa and Salon
05.2015 - 10.2018
Associate of Applied Science - Massage Therapy
Capri College
Associate of Applied Science - Cosmetology
Capri College