Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marie Niess

Summary

Professional claims specialist with strong record in handling and resolving complex claims efficiently. Adept at analyzing data, identifying discrepancies, and providing solutions that drive positive outcomes. Effective team collaborator with focus on achieving results and adapting to evolving requirements. Skilled in negotiation, customer service, and regulatory compliance, consistently ensuring accuracy and fairness.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Claims Specialist

Cambridge Administrators
10.2024 - 01.2025
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.

Lien Servicing Specialist

Nebraska Alliance Realty
03.2024 - 06.2024
  • Reviewed account documentation, identifying discrepancies or inaccuracies that could impact client relationships or business operations.
  • Delivered exceptional customer service as a dedicated point of contact for high-priority clientele, addressing their unique concerns and requirements.
  • Provided training to new employees, ensuring consistent service quality across the team.
  • Reduced processing time by implementing effective workflow management strategies for incoming servicing requests.

Rural Carrier

United States Postal Service
07.2019 - 03.2024
  • Assisted in training new employees, sharing best practices for rural carrier duties.
  • Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Reduced delivery errors by maintaining an organized and up-to-date route sheet system.

Short Term Disability Specialist

Mutual of Omaha
07.2016 - 06.2019
  • Partnered closely with interdisciplinary teams consisting of doctors, therapists, and social workers to coordinate comprehensive care for disabled clients.
  • Collaborated with medical professionals to gather pertinent information for accurate decision-making on disability claims.
  • Identified opportunities for continuous improvement within the department, implementing changes that enhanced overall service quality and efficacy in assisting disabled individuals.
  • Developed individualized plans to facilitate successful reintegration into the workforce for disabled individuals.

Education

Paralegal

Metropolitan Community College
Omaha NE

Programming

International Computer School
Omaha NE

Skills

  • Claims
  • Claims processing
  • Claims investigation
  • Verbal communication
  • Policy interpretation
  • Compliance management
  • Microsoft office

Certification

Certified Pharmacy Tecnician

Licensed Property and Casualty Agent

Timeline

Claims Specialist

Cambridge Administrators
10.2024 - 01.2025

Lien Servicing Specialist

Nebraska Alliance Realty
03.2024 - 06.2024

Rural Carrier

United States Postal Service
07.2019 - 03.2024

Short Term Disability Specialist

Mutual of Omaha
07.2016 - 06.2019

Paralegal

Metropolitan Community College

Programming

International Computer School

Similar Profiles

CREATE PROFILE
Marie Niess