Jill M. Nwabuonwu
Parkville,MO
Summary
My history with working in customer service in several different environments have given me the skills in which I will be an amazing attribute to your team. Having received my BA in World Languages with an emphasis in Spanish, I have gained the knowledge of serving different cultures as well. Given my love for the industry and meeting new people, i would be one of the most valued asset to you staff and company.
Overview
3
3
years of professional experience
Work History
Team Lead
International House of Pancakes
05.2025 - Current
- Interfaced with customers on a daily basis
- Processed customer payments
- Resolved payment processing issues with credit card payment systems
- Led team of servers
- Approves eligible customers for applicable discounts
- Greeted customers upon arrival
Server/Bartender
Chickie and Pete’s
04.2025 - 05.2025
- Interfaced with customers on a daily basis
- Processed customer payments
- Resolved payment processing issues with credit card payment systems
- Licensed to Serve Alcoholic Beverages
Bartender
Made of KC
05.2024 - 03.2025
- Licensed to Serve Alcoholic Beverages
- Processed customer payments
- Filled customer orders
- Anticipated customer needs
- Ensured customer satisfaction
- Excellent organizational skills
Teacher’s Aide
Union Chapel Elementary School
08.2023 - 10.2024
- Performed class room education working with 3-4 grade special education students
- Managed behavioral issues of special education students as required
- Performed individualized education plans to comply with statutory requirements
- Worked with Autistic students
Bartender
Red Lobster
02.2023 - 08.2023
- Licensed to Serve Alcoholic Beverages
- Processed customer payments
- Filled customer orders
- Anticipated customer needs
- Ensured customer satisfaction
- Excellent organizational skills
Auditor
Standard Motor Products
02.2022 - 02.2023
- Audited order compliance for General Motors, Napa and Harley Davidson orders
- Ensured all order elements were filled
- Performed quality control related activities
- Noted discrepancies to ensure customer satisfaction
- Ensured timeliness of orders
- Performed inventory control
- Ensured organization of warehouse
Education
B.A. - Spanish
Park University
Parkville, MO01.2007
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Languages
Spanish
Native or Bilingual
Timeline
Team Lead
International House of Pancakes
05.2025 - Current
Server/Bartender
Chickie and Pete’s
04.2025 - 05.2025
Bartender
Made of KC
05.2024 - 03.2025
Teacher’s Aide
Union Chapel Elementary School
08.2023 - 10.2024
Bartender
Red Lobster
02.2023 - 08.2023
Auditor
Standard Motor Products
02.2022 - 02.2023
B.A. - Spanish
Park University
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