Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Marie Parks

Charlotte,NC

Overview

5
5
years of professional experience

Work History

Behavior Technician

West Charlotte High School
Charlotte, NC
11.2023 - Current
  • Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
  • Collaborated with families to provide support strategies for home-based interventions.
  • Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.
  • Monitored client's progress towards identified goals through data collection and analysis.

Customer Service Rep

Builders Wholesale Flooring
Charlotte, NC
08.2023 - 11.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Representative

Unox
Denver, NC
05.2023 - 08.2023
  • Contact customers to respond to inquiries
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving dealers' claims
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, and comments.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Client Specialist

Vanguard
Charlotte, NC
09.2022 - 03.2023
  • Follow standardized processes to complete monetary and administrative transactions
  • Document and report client feedback for process improvement reports
  • Serve as the initial point of contact for clients
  • Respond to requests for investment, fund, and account information
  • Resolve general account issues
  • Develop basic knowledge of Vanguard funds, products, and services to better assist the clients.

Filer

Human Resources
Winston-Salem, NC
08.2019 - 05.2020
  • Check incoming paperwork (correspondence, invoices, etc.) and make copies before distributing
  • Input data information database system for all applicable customers and conduct follow-up on all cases recorded within hours and store all paperwork in designated places securing the important documents
  • Follow policies and confidentiality dictations to safeguard data and information.

Education

Bachelor of Science - Interdisciplinary Studies, Social Work

Winston-Salem State University

Skills

  • 3 years of experience in customer service and ability to build rapport with customers
  • Capable of successfully maneuvering through high-pressure situations while making fast-paced decisions
  • Ability to prioritize, manage multiple projects and execute in a high-volume environment
  • Confident, hard-working employee who is committed to achieving excellence
  • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects
  • Ability to communicate clearly and work effectively in person, telephone, email and instant messenger chats

Volunteer Experience

Family Services Child Development Center, Winston-Salem, NC, Volunteer, 08/01/19, 05/01/20, Educated patients and loved ones about legal rights and available services while updating office files daily and keeping records organized., Interacting and directly assisting patients and their families while they receive medical care and counseling.

References

References upon request

Timeline

Behavior Technician

West Charlotte High School
11.2023 - Current

Customer Service Rep

Builders Wholesale Flooring
08.2023 - 11.2024

Customer Service Representative

Unox
05.2023 - 08.2023

Client Specialist

Vanguard
09.2022 - 03.2023

Filer

Human Resources
08.2019 - 05.2020

Bachelor of Science - Interdisciplinary Studies, Social Work

Winston-Salem State University
Marie Parks