Marie Parks
Charlotte,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Behavior Technician
West Charlotte High School
11.2023 - Current
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Collaborated with families to provide support strategies for home-based interventions.
- Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.
- Monitored client's progress towards identified goals through data collection and analysis.
Customer Service Rep
Robert Half
05.2023 - 11.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Client Specialist
Randstad
09.2021 - 03.2023
- Follow standardized processes to complete monetary and administrative transactions
- Document and report client feedback for process improvement reports
- Serve as the initial point of contact for clients
- Respond to requests for investment, fund, and account information
- Resolve general account issues
- Develop basic knowledge of Vanguard funds, products, and services to better assist the clients.
Filer
Human Resources
08.2019 - 05.2020
- Check incoming paperwork (correspondence, invoices, etc.) and make copies before distributing
- Input data information database system for all applicable customers and conduct follow-up on all cases recorded within hours and store all paperwork in designated places securing the important documents
- Follow policies and confidentiality dictations to safeguard data and information.
Education
Bachelor of Science - Interdisciplinary Studies, Social Work
Winston-Salem State University
Winston-Salem, NCSkills
- 3 years of experience in customer service and ability to build rapport with customers
- Capable of successfully maneuvering through high-pressure situations while making fast-paced decisions
- Ability to prioritize, manage multiple projects and execute in a high-volume environment
- Confident, hard-working employee who is committed to achieving excellence
- Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects
- Ability to communicate clearly and work effectively in person, telephone, email and instant messenger chats
Timeline
Behavior Technician
West Charlotte High School
11.2023 - Current
Customer Service Rep
Robert Half
05.2023 - 11.2024
Client Specialist
Randstad
09.2021 - 03.2023
Filer
Human Resources
08.2019 - 05.2020
Bachelor of Science - Interdisciplinary Studies, Social Work
Winston-Salem State University
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