Marie Santos
Olympia,WA
Summary
Skilled in customer service and problem-solving, I excelled at the Department of Treasury, IRS, enhancing customer loyalty through empathetic conflict resolution. My critical thinking and data entry skills contributed to efficient dispute handling and claim processing, showcasing my ability to manage high-stress situations and maintain attention to detail.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Department Of Treasury, IRS
06.2021 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Claims Adjuster
California Unemployment
09.2019 - 05.2021
- Examined claims forms and other records to determine unemployment claim
- Interviewed employee and employers to confirm wages and employment
- Reviewed applications and approved claims
Customer Service Representative
Xerox
01.2016 - 03.2018
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
High School Diploma -
South Puget Sound Community College
Olympia, WA06-2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Attention to Detail
- Document Management
Timeline
Customer Service Representative
Department Of Treasury, IRS
06.2021 - 12.2023
Claims Adjuster
California Unemployment
09.2019 - 05.2021
Customer Service Representative
Xerox
01.2016 - 03.2018
High School Diploma -
South Puget Sound Community College
Similar Profiles
Debbie HarrisDebbie Harris
Staff Assistant at Department Of Treasury, IRSStaff Assistant at Department Of Treasury, IRS
Linh TrieuLinh Trieu
Tax Examining Technician at Department Of Treasury, IRSTax Examining Technician at Department Of Treasury, IRS
AMBER T. ELLIOTTAMBER T. ELLIOTT
Accounts Management at Department Of Treasury, IRSAccounts Management at Department Of Treasury, IRS