Marie Ulysse
Eden Prairie,USA
Summary
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.
Overview
8
8
years of professional experience
Work History
Tax Support Specialist (Seasonal)
Turbo Tax
Atlanta, GA
01.2023 - 05.2025
- Assisted customers with account access, system navigation, and technical issues related to tax software.
- Troubleshot login errors, software glitches, document upload issues, and profile settings.
- Maintained strict confidentiality and data security compliance.
- Logged cases in the support ticket system and resolved issues through chat-based support.
- Provided step-by-step technical guidance in a fast-paced environment.
Technical Support Representative
SimpliSafe
Atlanta, GA
02.2020 - 08.2023
- Provided remote technical troubleshooting for home security systems, sensors, cameras, and mobile applications.
- Assisted customers with system setup, device connectivity, and account access issues.
- Documented all issues in the ticketing system and followed escalation protocols.
- Resolved software configuration and network connectivity problems.
- Maintained professionalism while handling multiple chats and support cases simultaneously.
Customer Service Representative
UnitedHealthcare
Atlanta, GA
05.2017 - 08.2019
- Maintained up-to-date knowledge of healthcare policies and procedures to provide accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved customer inquiries using CRM software to enhance satisfaction and retention.
Education
Associate of Arts - Information Technology
University of Phoenix
Tempe, AZ12.2026
Skills
- Microsoft Office (Word, Excel, Outlook, Teams)
- Help Desk Ticketing Systems
- Network Connectivity Basics
- Technical Documentation
- ERP systems
- Technical troubleshooting
- Systems analysis
Timeline
Tax Support Specialist (Seasonal)
Turbo Tax
01.2023 - 05.2025
Technical Support Representative
SimpliSafe
02.2020 - 08.2023
Customer Service Representative
UnitedHealthcare
05.2017 - 08.2019
Associate of Arts - Information Technology
University of Phoenix