Marie Warner
Marine City
Summary
Detail-oriented professional with strong customer service skills. Known for efficiently processing inquiries and maintaining organized workspaces, contributing to enhanced customer satisfaction and team collaboration.
Overview
24
24
years of professional experience
Work History
Office Associate
My Choice Energy
Marine City
02.2024 - 01.2026
- Processed customer inquiries efficiently, ensuring timely responses and resolution of issues.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Processed incoming correspondence promptly while maintaining an organized workspace.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Shift Lead
Sunrise Store
Marine City, MI
09.2021 - 02.2024
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained new team members on operational procedures and customer service protocols.
- Collaborated with management to develop strategic initiatives for operational excellence.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
Assistant Manager
Baxters Little Grocery
East China Mi
06.2016 - 06.2021
- Supervised daily store operations to ensure optimal customer service and satisfaction.
- Ensured compliance with health and safety regulations, fostering safe shopping environment for customers.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Oversaw daily operations to maintain store cleanliness and organization.
DSD Receiver
Walmart
Chesterfield Mi
08.2001 - 06.2016
- Received and organized incoming freight shipments efficiently to ensure accurate inventory tracking.
- Monitored product quality and reported discrepancies to management for timely resolution.
- Operated warehouse equipment safely while adhering to company safety protocols and procedures.
- Achieved swift resolution of shipment discrepancies by promptly communicating concerns to vendors and following up until resolved.
- Maintained accurate documentation of received items, including receipts, invoices, and purchase orders, ensuring easy retrieval of information whenever needed.
- Processed reclaims and returns to vendors and warehouse for credit.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Processed required paperwork to expedite handling of shipped and received goods.
Education
High School Diploma -
MArine City High School
Marine City, MI06-1994
Skills
- Mail distribution
- Positive attitude
- Customer service
- Verbal and written communication
- Dedicated team player
Timeline
Office Associate
My Choice Energy
02.2024 - 01.2026
Shift Lead
Sunrise Store
09.2021 - 02.2024
Assistant Manager
Baxters Little Grocery
06.2016 - 06.2021
DSD Receiver
Walmart
08.2001 - 06.2016
High School Diploma -
MArine City High School