Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Marie West

Charleston,SC

Summary

Versatile Reputation Manager with proven track record in identifying and managing online risks. Demonstrated abilities include implementing strategic communication plans, enhancing brand reputation and mitigating potential issues. Skills encompass crisis management, digital marketing strategies and stakeholder engagement. Previous work has resulted in improved public perception, increased brand loyalty and successful navigation of challenging situations.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Reputation Manager/Customer Service/Social Media Marketing Specialist

Stripe Theory
Charleston, SC
06.2018 - Current
  • Monitored online conversations to identify potential issues or opportunities for engagement.
  • Managed crisis communications plans and responses when necessary.
  • Performed daily monitoring of traditional and digital media for brand mentions.
  • Maintained a database of all monitored information and identified potential issues before they became public knowledge.
  • Monitored social media platforms for any posts relating to the company or its competitors.
  • Tracked, analyzed and reported on media coverage in print, broadcast and online outlets.
  • Compiled weekly reports summarizing key findings from monitored media outlets.
  • Executed marketing solutions across SEM, display, social media and other channels.

Pilates Instructor

MindfulBody Pilates
Charleston, SC
01.2018 - Current
  • Developed individualized Pilates programs for clients based on their goals and abilities.
  • Instructed classes in mat, reformer and chair Pilates exercises to students of all ages.
  • Demonstrated proper form and technique while providing verbal cues and physical adjustments to ensure safety during exercise sessions.
  • Educated clients on the benefits of Pilates, such as improved posture, mobility and strength.
  • Created a welcoming atmosphere in order to make clients feel comfortable in class environment.
  • Attended workshops, seminars, conferences and other professional development activities related to Pilates instruction.
  • Built and established lasting relationships using encouragement and personal support.

Esthetician

Urban Nirvana
Charleston, SC
03.2004 - 05.2017
  • Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
  • Performed waxing services on clients including eyebrows, lip, chin, and full face.
  • Assisted in the development of customized skin care regimens for clients.
  • Maintained cleanliness of treatment room and equipment between appointments.
  • Demonstrated proper use of all products to ensure client satisfaction with results.
  • Conducted consultations with new clients to assess skin type and discuss desired outcomes.
  • Educated clients on proper skin care techniques according to individual needs.
  • Checked supplies inventory regularly to ensure adequate stock levels at all times.
  • Adhered to safety protocols throughout all procedures to minimize risk of injury or infection.
  • Attended continuing education courses related to esthetics industry advancements.
  • Provided excellent customer service and skincare treatments to clients.

Education

Bachelor of Arts - Cummunication/Media

College of Charleston
Charleston, SC
05-2002

Skills

  • Media Relations

Certification

  • Classical Pilates Instructor Certification
  • Esthetics License in SC

Timeline

Reputation Manager/Customer Service/Social Media Marketing Specialist

Stripe Theory
06.2018 - Current

Pilates Instructor

MindfulBody Pilates
01.2018 - Current

Esthetician

Urban Nirvana
03.2004 - 05.2017

Bachelor of Arts - Cummunication/Media

College of Charleston

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Marie West