Marie Wiley
ARCADIA,FL
Summary
Dynamic Health Coach with a proven track record at Maxhealth, excelling in patient care and insurance verification. Adept at enhancing service efficiency through exceptional customer service and effective communication. Skilled in electronic health records management, ensuring data accuracy while fostering strong relationships with patients and healthcare providers. Committed to maintaining HIPAA compliance and improving patient satisfaction. In any position, my primary objective is to support the patients, by providing excellent care, to show compassion and empathy when needed, all while maintaining the ability to be professional and effectively communicate with staff, patients and visitors.
Overview
24
24
years of professional experience
Work History
Health Coach
Maxhealth
Arcadia, FL
09.2024 - Current
- Assisted patients with appointment scheduling and insurance inquiries to enhance service efficiency.
- Communicated effectively with healthcare providers to facilitate patient care and information exchange.
- Managed patient records using electronic health record (EHR) systems to ensure data accuracy and accessibility.
- Resolved patient concerns promptly, improving satisfaction and fostering positive relationships.
- Adapted quickly to new software tools for patient management, ensuring seamless transitions during system upgrades.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used ECW to schedule appointments.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Handled customer service inquiries in person, via telephone and through email.
Operator/Scanner Technician
AMA Health Providers
Arcadia, FL
03.2023 - 09.2024
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used Nextgen to schedule appointments.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Assisted patients with appointment scheduling and insurance inquiries to enhance service efficiency.
- Managed patient records using electronic health record (EHR) systems to ensure data accuracy and accessibility.
- Resolved patient concerns promptly, improving satisfaction and fostering positive relationships.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Adapted quickly to new software tools for patient management, ensuring seamless transitions during system upgrades.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Patient Service Representative
MCR Health Services
Arcadia, FL
01.2019 - 03.2023
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Built and maintained positive working relationships with patients and staff.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Resolved patient concerns promptly, improving satisfaction and fostering positive relationships.
- Managed patient records using electronic health record (EHR) systems to ensure data accuracy and accessibility.
- Assisted patients with appointment scheduling and insurance inquiries to enhance service efficiency.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Followed document protocols to safeguard confidentiality of patient records.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided excellent customer service to patients and medical staff.
- Communicated effectively with healthcare providers to facilitate patient care and information exchange.
- Greeted and assisted patients with check-in procedures.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Assisted patients in filling out check-in and payment paperwork.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Used Nextgen to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Health Information Specialist
MCR Health Services
Arcadia, FL
07.2016 - 01.2019
- Managed electronic health records systems to ensure data integrity and compliance with regulations.
- Analyzed patient data to identify trends and support clinical decision-making processes.
- Developed training materials for staff on health information management best practices.
- Collaborated with healthcare providers to streamline documentation procedures and improve workflow efficiency.
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Developed strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.
- Improved patient data accuracy by meticulously reviewing and updating electronic health records.
- Trained and backed reception area, on-call and distribution runs to facilitate quality customer care.
- Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
- Directed and assisted pulling and procurement of medical files according to established procedures.
- Developed appropriate and accurate written and oral responses to communicate scientific and health information to public.
- Ensured compliance with HIPAA regulations by conducting regular staff training sessions and implementing privacy policies within the organization.
- Established efficient workflows for medical record requests, reducing processing time without compromising on quality or accuracy.
- Monitored and tracked inventory, assigned work tasks and adjusted assignments based on priorities.
- Followed up with patients about medical and healthcare processes.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Tracked and monitored requests for medical records release.
- Transcribed and entered patient medical information into electronic medical records systems.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed up with medical staff regarding missing information in patient records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Verified accuracy of patient information in medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Input data into computer programs and filing systems.
- Followed exact procedures for handling transfers and other releases of medical records.
- Sorted and distributed incoming and outgoing medical records.
- Processed and tracked requests for medical records from external organizations.
- Assisted in training new staff on medical record processing and filing procedures.
- Identified new methods to optimize medical records management.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Managed patient registration process, confirming data accuracy and completeness.
- Communicated effectively with healthcare providers to facilitate patient care and information exchange.
- Provided excellent customer service to patients and medical staff.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Followed document protocols to safeguard confidentiality of patient records.
- Managed patient records using electronic health record (EHR) systems to ensure data accuracy and accessibility.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Resolved patient concerns promptly, improving satisfaction and fostering positive relationships.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Delivered support to medical staff in completion of patient paperwork.
- Used Athena to schedule appointments.
Healthy Start Care Coordinator
DeSoto County Health Dept
Arcadia, FL
03.2009 - 02.2016
- Coordinated patient care plans, ensuring alignment with medical recommendations and individual needs.
- Facilitated communication between healthcare providers, patients, and families to enhance care continuity.
- Implemented process improvements for patient follow-up procedures, increasing efficiency in care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Developed educational materials to inform patients about treatment options and available services.
- Collaborated with social services to connect patients with resources for housing, nutrition, and financial assistance, improving their overall wellbeing.
- Monitored patient progress through regular check-ins, adjusting care plans to meet evolving needs.
- Streamlined referral process to specialists, reducing wait times for critical treatments.
- Organized community health fairs to promote wellness and preventive care, increasing community engagement.
- Advocated for patients during care team discussions, ensuring their preferences and needs were prioritized.
- Ensured compliance with healthcare regulations and standards, maintaining patient safety and confidentiality.
- Developed and maintained strong relationships with patients and their families, providing emotional support and health education.
Healthy Families Family Support Worker
DeSoto County Health Dept
Arcadia, FL
07.2001 - 07.2009
- Provided guidance and resources to families navigating health and social services.
- Conducted assessments to identify family needs and develop tailored support plans.
- Coordinated with local agencies to facilitate access to community resources and programs.
- Implemented educational workshops on parenting, health, and wellness for diverse audiences.
- Monitored client progress, ensuring consistent follow-up and support throughout interventions.
- Trained new staff on effective communication strategies and case management practices.
- Advocated for family needs within multidisciplinary teams to promote holistic care approaches.
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Strengthened families'' resilience through crisis intervention, counseling, and referral services.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
- Implemented evidence-based interventions designed to reduce risk factors associated with child abuse or neglect.
- Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Empowered parents to create nurturing home environments by sharing best practices in positive discipline techniques.
- Contributed significantly towards client success stories by implementing customized support plans based on individual strengths.
- Conducted thorough assessments of family dynamics and needs, developing detailed case plans to address challenges effectively.
- Reduced the incidence of intergenerational trauma by providing culturally sensitive therapeutic support.
- Monitored progress of families under my supervision, adjusting interventions as needed to achieve desired outcomes.
- Promoted healthy communication within families by mediating conflicts and facilitating open discussions.
- Promoted community integration by providing extensive physical, emotional and social support.
- Visited home environments to help clients develop comprehensive life, technical, and job skills.
- Facilitated successful reunification of families by diligently working towards resolution of underlying challenges.
- Coordinated services for children with special needs by collaborating closely with healthcare providers and school personnel.
- Documented data and completed accurate updates to case records.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Developed and implemented strategies to reduce and prevent family conflict.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
H1N1 Data Entry
DeSoto County Health Dept
Arcadia, FL
08.2008 - 03.2009
- Collaborated with team members to streamline data entry workflows.
- Conducted regular audits of data for accuracy and completeness.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Improved data accuracy by meticulously reviewing and updating customer information.
Education
No Degree - Certified Nursing
DeSoto County Adult Education
Arcadia, FL06-1996
High School Diploma -
DeSoto County High School
Arcadia, FL06-1988
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Scheduling appointments
- Medical terminology
- Patient greeting
- Medical insurance
- Data entry proficiency
- Document filing
- Patient education
- Verbal and written communication
- Electronic health records
- Phone etiquette
- Healthcare industry
- Data protection
- Patient follow-up
- Front desk supervision
- Appointment confirmation
- Clinical data entry
- Appointment reminders
- Phone and email etiquette
- Flexible schedule
- Multitasking and organization
- Patient registration
- Information collection
- Relationship building
- EMR
Timeline
Health Coach
Maxhealth
09.2024 - Current
Operator/Scanner Technician
AMA Health Providers
03.2023 - 09.2024
Patient Service Representative
MCR Health Services
01.2019 - 03.2023
Health Information Specialist
MCR Health Services
07.2016 - 01.2019
Healthy Start Care Coordinator
DeSoto County Health Dept
03.2009 - 02.2016
H1N1 Data Entry
DeSoto County Health Dept
08.2008 - 03.2009
Healthy Families Family Support Worker
DeSoto County Health Dept
07.2001 - 07.2009
No Degree - Certified Nursing
DeSoto County Adult Education
High School Diploma -
DeSoto County High School