Dedicated and industrious administrative professional with more than 21 years of customer service expertise. Exceptional written and verbal communication abilities, organizational skills, and time-management capabilities. Proficient at handling multiple tasks simultaneously while maintaining meticulous attention to detail. Demonstrates professionalism while actively fostering and cultivating positive relationships. Highly self-motivated with an unwavering work ethic, consistently prioritizing discretion and confidentiality.
Hi, I’m
Marie Zeidler
Saint Paul,Minnesota
Summary
Overview
18
years of professional experience
Work History
The Michael Kaslow Team
Office Manager
01.2021 - Current
Job overview
- Established office operations & management, on-boarding & off-boarding employees, manage team GSuite accounts, security system, supply inventory, greeting guests, fielding new leads via phone, walk-ins & email, and manage off-site storage unit.
- Increased foot-traffic with innovative ideas to attract business and establish presence in community.
- Created tracking system for budget & spending, review finances & trends to lower costs and maximize profitability.
- Maintain CRM, run data reports, assist with data clean-up.
- Foster relationships with preferred vendors, suppliers & contractors.
- Manage team website platforms conducting quarterly audits to ensure accuracy & consistency.
- Cultivate rapport with team members to boost team morale and promote employee retention.
The Michael Kaslow Team
Client Care & Event Manager
01.2020 - 01.2021
Job overview
- Planned & organized annual client appreciation events, info booths at Twin Cities Gay Pride & Lyndale Open Streets, executed 4-donation drives for food, clothing, school supplies, and Dress For Success.
- Created client satisfaction surveys ensuring 5-star experience, facilitated any necessary resolution.
- Designed 15-step post-closing touch program for closed clients.
The Michael Kaslow Team
Transaction Manager
11.2017 - 12.2019
Job overview
- Processed & managed all purchase agreements, contracts and transaction-related deadlines for seven real estate agents while fostering relationships with clients, outside real estate agents, lenders & title companies.
- Helped achieve team-record of highest revenue & profit-grossing, a 48% increase from previous year.
Aveda Corporation
Education Coordinator
05.2012 - 10.2017
Job overview
- Coordinated & executed advanced education classes for midwest region, up to 40-70 events per month.
- Supervised payroll for 90+ educators and handled all on-boarding paperwork for new educators.
Aveda Corporation
Centralized Booking Coordinator
10.2009 - 05.2012
Job overview
- Managed all online communication with Aveda Education network and general public (700+ emails per month).
- Maintained high-level customer service assisting salon network (5300+ salons) and in-field sales team (110+) with advanced education registration, problem-solving & resolution.
- Instrumental in development of Centralized Booking team.
Aveda Corporation
Institute & Development Administrator
05.2008 - 10.2009
Job overview
- Managed and executed logistics for all Aveda Institute Educator & Coach certifications, advanced trainings, and professional development across 63 cosmetology schools.
- Cultivated relationships with Institute owners (25+), and directors (45+), and engaged Institute network with monthly newsletters.
Aveda Corporation
Global Supplier Relations
04.2006 - 05.2008
Job overview
- Preserved all Organic Certifications, certificates, and contracts with suppliers worldwide, and assisted GSR Director & Commodity Manager of Organic Raw Materials.
- Worked with R&D, Q&A, Package Development and New Products Purchasing Departments.
- Instrumental in Global-Supplier Portal Training for SAP.
Education
Richfield Senior High SchoolRichfield, MN
High School Diploma
06.1996
University Overview
- 2016 Time Management Training Course – Train Up Eagan, MN
- 2016 Fierce Accountability Minneapolis, MN
- 2013 Fierce Conversations Des Moines, IA
- 2012 Massage Therapy Certificate – Saint Paul College Saint Paul, MN
Skills
- CRM Software
- Operations Support
- Accounts Payable and Receivable
- Financial Management and Reporting
- Customer Relations
- Time Management
- Client Correspondence
- Event Coordination
Timeline
Office Manager
The Michael Kaslow Team
01.2021 - Current
Client Care & Event Manager
The Michael Kaslow Team
01.2020 - 01.2021
Transaction Manager
The Michael Kaslow Team
11.2017 - 12.2019
Education Coordinator
Aveda Corporation
05.2012 - 10.2017
Centralized Booking Coordinator
Aveda Corporation
10.2009 - 05.2012
Institute & Development Administrator
Aveda Corporation
05.2008 - 10.2009
Global Supplier Relations
Aveda Corporation
04.2006 - 05.2008
Richfield Senior High School
High School Diploma
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