Abigail Dunn
Monroe,Connecticut
Summary
Experienced office manager and administration professional with several years of experience specializing in accounts receivables, overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
24
24
years of professional experience
Work History
Office Manager
BML Tool & Mfg Corp / Accurate-Mag.com
Monroe, US
07.2021 - 12.2025
- Order Entry - Purchase Order review & acceptance
- Quotations - Respond to RFQ's, calculate cost vs billing, submit to customers
- Calculated and distributed employee paychecks accurately.
- Managed employee health insurance and 401k applications, processed workers compensation claims.
- Financial reporting /Quarterly and Year end reporting
- Accounts Receivable - Invoicing with a weekly target of $100k, collections, account reconciliation, Process incoming payments (checks, credit cards, ACH)
- Accounts Payable - Enter vendor invoices, Issue payments to vendors (electronically and handwritten checks, balance checkbook
- Maintain and order office & shop supplies
- Answer incoming phone calls, route to appropriate department
- Historical research on jobs (part numbers, customers, etc.)
- Maintain confidentiality with customers/NDA's
- Experience with SOT, ITAR documents & renewal
- Experience with check fraud identification and resolution (Bank Of America Cash-Pro)
- Oversaw day-to-day office operations, including supply ordering, equipment maintenance, and calendar management.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Established and maintained filing systems for accurate record keeping and easy retrieval.
- Utilized finely tuned organizational skills to prioritize tasks effectively.
- Delivered quality customer service and support to staff and customers.
- Purchased office supplies and equipment.
- Trained and onboarded new office staff members.
- Calculated all employees hours on a weekly basis for payroll
- Cultivated vendor relationships to streamline order processing, repairs, and maintenance.
- Supervised website sales and provided weekly sales reports.
Office Administrator
Smith's Lawn, LLP.
Bridgeport , CT
08.2011 - 10.2020
- Maintained 1000+ customer accounts
- Assigned technicians to service calls
- Managed calendars/schedules for customer consultations
- Executed marketing campaigns by creating and distributing targeted promotional materials, including fliers, cards, service reminders, and monthly offers to engage new and existing customers.
- Generated daily routes for technicians
- Entered completed work orders
- Submitted production report to CEO at the close of each day
- Maintained office environment (cleanliness, presentation, opened & closed each day)
- Answered phones professionally while providing accurate information about company services.
- Provided customer service support, responding to inquiries in a timely manner.
- Created and maintained filing systems, both electronic and paper-based, to facilitate quick retrieval of documents.
- Managed accounts payable and receivable processes, ensuring timely invoicing and accurate tracking of customer payments.
- Used Microsoft Office tools for analysis and communication.
- Managed staff by recruiting, hiring and training employees.
- Processed payroll for all staff members on a weekly basis within established deadlines.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Facilitated month-end closing processes through accurate invoicing and journal entries to support financial reporting.
Medical Administrative Assistant
The Corsello Clinic
Stratford , CT
04.2010 - 03.2011
- Verified insurance coverage for services rendered by providing accurate information to billing department.
- Scheduled follow-up appointments based on provider instructions and encounter forms.
- Greeted visitors in person or on the telephone; answered or referred inquiries as appropriate.
- Organized daily schedules for medical staff, facilitating timely patient arrivals and optimizing clinic flow.
- Performed various clerical duties such as copying, scanning documents, filing, retrieving medical charts and preparing correspondence.
- Scanned insurance cards, lab requisitions, and other documents into intake system.
- Processed payments accurately utilizing an electronic payment system.
- Utilized medical terminology and coding principles to accurately complete medical and insurance forms, ensuring compliance and efficient processing.
- Initiate therapy for patients
Medical Secretary
The Eye Care Group
Southbury , CT
09.2009 - 04.2010
- Assisted patients with registration forms, ensuring accurate demographic updates
- Scheduling of appointments using NextGen EMR
- Prepared patient charts promptly to facilitate efficient consultation
- Insurance referral and verification
- Greeting patients and visitors
- Call center - triage calls
Accounts Receivables Manager
Straton Industries, Inc.
Stratford , CT
08.2001 - 04.2008
- Performed payroll calculations to ensure timely employee compensation.
- Invoicing
- Managed 60+ customer accounts
- Data entry
- Job cost reporting / Cost versus billing
- Financial reports for management
- Generated quotes
- Historical research on part numbers, customers, etc.
- Filing and organizing (drawings, certified documents, purchase orders)
- Contacted customers by mail, fax and email concerning past due balances.
- Cultivated relationships with customers to ensure timely payments.
- Trained new employees on Accounts Receivable processes and procedures.
- Compiled weekly and monthly reports detailing Accounts Receivable activity.
- Collaborated with internal teams such as sales staff to ensure accuracy of customer data in company systems.
- Performed regular reconciliations on bank statements against receipts in accounting system.
- Protected organization's value by keeping information confidential.
- Conducted research on all activities for collection to minimize receivable balances.
- Performed periodic audits of accounts receivables records for accuracy.
Education
Certificate - Medical Assisting
HIGH SCHOOL DIPLOMA -
Skills
- Accounts Receivable
- Accounts Payable
- Customer Service
- Vendor relations
- Adobe Acrobat (various)
- Detail oriented
- Microsoft Word
- Microsoft Excel
- Workers' Compensation
- Proposal Writing
- Order Entry
- Payroll
- Financial Reporting
- Accounting
- Office Administration
- General Ledger Accounting
- Account reconciliation
- Balance sheet reconciliation
- General ledger reconciliation
- ERP systems
- Manufacturing
- FAA regulations
- FFL / ATF regulations
- ISO 9001 regulations
- Human Resources
- Personal assistant experience
- Research
- CRM software
- Front desk
- Interviewing
- Marketing
- EMR systems
- Accounting software
- Analysis skills
- Cash application
- Communication skills
- Attention to detail
- Proficient
- Collections
- Issue necessary credits/refunds to client accounts
- Place past due accounts on financial hold
- Credit small balances
- Respond to all incoming inquiries via text
- Telephone
- Routing to appropriate staff
- Create proposals for potential clients
- Field customer complaints
- Take appropriate action in a timely manner
Personal Information
Title: Office Manager
Work Permit
Authorized to work in the US for any employer
Assessments
- Administrative assistant/receptionist, Proficient, 12/01/21
- Collections & billing, Proficient, 12/01/21
Timeline
Office Manager - BML Tool & Mfg Corp / Accurate-Mag.com
07.2021 - 12.2025
Office Administrator - Smith's Lawn, LLP.
08.2011 - 10.2020
Medical Administrative Assistant - The Corsello Clinic
04.2010 - 03.2011
Medical Secretary - The Eye Care Group
09.2009 - 04.2010
Accounts Receivables Manager - Straton Industries, Inc.
08.2001 - 04.2008
Porter & Chester Institute - Certificate, Medical Assisting
JOSEPH A. FORAN HIGH SCHOOL - HIGH SCHOOL DIPLOMA,