Marie A Urapo
Ennis
Summary
Experienced in healthcare customer service with a strong background in patient scheduling and documentation processes, contributing to enhanced operational efficiency and improved patient flow. Proficient in managing communications between patients and healthcare providers, ensuring timely responses to inquiries while maintaining compliance with healthcare regulations. Demonstrated ability to assist in maintaining accurate patient records and insurance verification, minimizing billing discrepancies. Skilled in adhering to HIPAA regulations and performing administrative duties that support overall patient care coordination.
Overview
20
20
years of professional experience
2005
2005
years of post-secondary education
Work History
Back Office Medical Assistant/ Coordinator.
Trinity Surgical Consultants
Richardson
06.2012 - 05.2025
- Coordinated patient scheduling and documentation processes, enhancing operational efficiency and improving patient flow within the practice.
- Assisted in maintaining accurate patient records and insurance verification, ensuring compliance with healthcare regulations and minimizing billing discrepancies.
- Managed communications between patients and healthcare providers, fostering positive relationships and facilitating timely responses to patient inquiries.
- Developed and maintained inventory management protocols for medical supplies, ensuring optimal stock levels and uninterrupted patient services.
- Participated in quality improvement initiatives, identifying areas for process enhancement that strengthened overall patient satisfaction and service delivery.
- Adhered to HIPAA regulations when handling confidential information.
- Performed administrative duties such as filing, faxing, copying, scanning and mailing of documents.
- Reviewed charts before each appointment for accuracy and completeness of information.
- Communicated effectively with nurses, physicians and other healthcare professionals regarding patient care plans.
- Followed up on test results with appropriate action taken if needed.
- Answered incoming calls from patients and other medical personnel in a timely manner.
- Provided clerical support to the back office staff by completing forms, entering data into electronic health records system and maintaining logs and records of patient visits.
- Processed referrals for specialists or diagnostic tests in accordance with established protocols.
- Prepared exam rooms prior to patient visit by stocking supplies and ensuring cleanliness of space.
- Measured vital signs and took medical histories to prepare patients for examination.
Medical Assistant
Obgyn Clinic
Houston
02.2010 - 04.2012
- Provided comprehensive patient care by preparing examination rooms and assisting physicians during gynecological examinations, enhancing patient comfort and trust.
- Managed patient records and appointment scheduling using electronic health record systems, ensuring accurate documentation and improving office efficiency.
- Educated patients on reproductive health topics and treatment plans, facilitating informed decision-making and adherence to medical advice.
- Conducted routine laboratory tests and maintained quality control of medical equipment, contributing to timely diagnosis and patient care.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Front Desk Receptionist
Kelly Group Insurance
Houston
07.2005 - 10.2007
- Managed front desk operations, ensuring seamless customer service and efficient scheduling for client appointments.
- Handled incoming calls and inquiries, providing accurate information and resolving issues to enhance client satisfaction.
- Coordinated communication between departments, facilitating efficient workflow and timely responses to customer needs.
- Maintained up-to-date knowledge of insurance products, assisting clients in understanding their coverage options effectively.
Education
Everest Institute
Houston, TX 08.2008 - 05.2009
Ennis High School
Ennis, TXSkills
- Patient scheduling
- Medical records management
- Insurance verification
- HIPAA compliance
- EMR experience in EPIC , Athena , Centricity
- Vital signs measurement
- Test result follow-up
- Customer service
- Medical supply management
- Patient care coordination
- Wound care assistance
- Referral coordination
- Appointment setting
- Clinical documentation
- Bilingual - Spanish
- Reliable team player
Languages
Spanish
Native/ Bilingual
Timeline
Back Office Medical Assistant/ Coordinator.
Trinity Surgical Consultants
06.2012 - 05.2025
Medical Assistant
Obgyn Clinic
02.2010 - 04.2012
Everest Institute
08.2008 - 05.2009
Front Desk Receptionist
Kelly Group Insurance
07.2005 - 10.2007
Ennis High School