MARIEAN BUENO
Denver,CO
Summary
ADMINISTRATIVE PROFESSIONAL Customer Service and Administrative professional with ten years of progressive leadership. Customer service representative with ten years of experience in telephone and face-to-face customer service. Experience with sales, troubleshooting, and customer care. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
M.I.T / Supervisor
Cobblestone Car Wash
09.2021 - 03.2023
- Responsible for training new hires and employee development
- Responsible for Safety Regulation and Quality Standards
- Responsible for car claims and view cameras the integrity of the vehicle
- Ensure wash mechanical are in working order and measure wash chemicals are accurate
- Engage with customers to answer questions and assist with new sales.
Senior Manager
H2WOW Car Wash
01.2020 - 09.2021
- Planned team-building exercises to increase employee performance and job satisfaction
- Checked all load-related documentation for completion and accuracy
- Maintained vehicle logs, cargo records, and billing statements following regulations
- Increased sales revenues by promoting complementary products and educating customers about store promotions
- Responsible for training team hires, mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Store Manager / District Training Manager
Family Dollar
05.2014 - 09.2019
- Responsible for scheduling and overseeing sales floor operations throughout the entire store
- Increased sales by driving operational efficiencies and building excellent customer rapport
- Performed visual inspections of finished products; identified quality problems and recommended solutions
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Monitored and documented package quality using analytical tools, maintaining a safe, clean work environment
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Reduced company costs by developing and implementing improved merchandising, receiving, and maintenance procedures
- Conducted monthly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant Manager
Family Dollar
06.2013 - 05.2014
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Controlled store inventory and reviewed cash handling and operations reports
- Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement
- Opened and closed cash registers, counted monies, balance cash drawers and deposits.
Office Administration Assistant
Canon- Complete Copy Systems
04.2004 - 10.2011
- Supported customers' inquiries and needs by answering questions and concerns
- Troubleshoot software concerns to resolve resolutions of customer devices
- Performed administrative duties such as faxing, filing confidential documents, answering telephones and responding to emails
- Managed merchandising standards and maintained consistency in each floorset
- Reduced financial discrepancies by monitoring credit card sales and cash deposit.
Education
High School Diploma -
Wilshire West High School
Santa Monica, CA06.1994
Skills
- Adaptability
- Attention to detail
- Strong work ethic
- Team Player
- Problem-solving
- Operations
- Management
- Decision Making
- Cycle Counts and Audits
Timeline
M.I.T / Supervisor
Cobblestone Car Wash
09.2021 - 03.2023
Senior Manager
H2WOW Car Wash
01.2020 - 09.2021
Store Manager / District Training Manager
Family Dollar
05.2014 - 09.2019
Assistant Manager
Family Dollar
06.2013 - 05.2014
Office Administration Assistant
Canon- Complete Copy Systems
04.2004 - 10.2011
High School Diploma -
Wilshire West High School
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