Mariel Burnett

Sales Representative for local franchise of luxury Italian cars.

• Secured deals through effective negotiation techniques, enhancing client satisfaction and maintaining company integrity.
• Managed CRM for efficient client communication and thorough documentation, beginning at lead initialization.
• Arranging schedules from initial appointments to follow-ups
• Guided clients through sales process by leveraging extensive product knowledge.
• Coordinating internal and external communication among vendors and clientele
• Collaborated with multiple departments to achieve high levels of client satisfaction, earning Premio Eccelenza Award from Alfa Romeo of USA.

• Assisted in the onboarding of new team members by providing best practice training resources (SOPs), guidance, and support.
• Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
• Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
• Streamlined processes for distributing training materials, resulting in significant time savings for management team.
• Scanned, recorded and verified received inventory during regular shipments.

• Contributed to team success by completing jobs quickly and accurately; Assisted other departments as needed.
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
• Operated register to process payments and collect cash payment for order totals.

Sales Representative for local franchise of luxury Italian cars.

• Secured deals through effective negotiation techniques, enhancing client satisfaction and maintaining company integrity.
• Managed CRM for efficient client communication and thorough documentation, beginning at lead initialization, scheduling and coordinating, document drafting upon close.
• Guided clients through sales process by leveraging extensive product knowledge.
• Drafting internal and external communication between client and vendor.
• Collaborated with multiple departments to achieve high levels of client satisfaction, earning Premio Eccelenza Award from Alfa Romeo of USA.