Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mariel Diaz Zambrano

TUCKER,GA

Summary

Dedicated Customer Service Specialist providing the skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
Languages
7
7
years of post-secondary education
4
4
years of professional experience

Work History

Customer Service Representative

Calidad Insurance
Buford, Georgia
11.2023 - 06.2026
  • Resolved billing issues and addressed customer complaints promptly.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with insurance inquiries and policy information.
  • Educated clients on coverage options and policy features.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Utilized company software to track customer interactions and follow-ups.
  • Collaborated with team members to enhance service delivery standards.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Customer Support Team Lead

Calidad Insurance
Buford, MI
11.2023 - 06.2026
  • Led customer support team in resolving client inquiries and issues.
  • Provided technical support to customers and team members, troubleshooting customer inquiries in a timely manner.
  • Implemented feedback mechanisms to improve customer satisfaction levels.
  • Trained new staff on company policies and customer service techniques.
  • Trained new team members on company policies, procedures, products, services, and technologies.
  • Conducted regular team meetings to discuss challenges and share best practices.
  • Collaborated with other departments to streamline support processes effectively.
  • Facilitated communication between customers and other departments within the organization.

Assistant Manager

Posada’s Trucks
Norcross, Georgia
02.2022 - 06.2023
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Assisted in managing daily operations of truck sales and service.
  • Collaborated with management to enhance workflow processes for better performance.
  • Resolved customer inquiries and complaints with effective communication strategies.
  • Maintained inventory levels and ordered supplies as needed for operations.
  • Maintained up-to-date knowledge of company products and services.

Education

License - Education

UNIOJEFA
Zulia, VN
08.2014 - 09.2021

Skills

  • Customer service
  • Customer relationship management
  • Technical support
  • Issue resolution
  • Software tracking
  • Software proficiency
  • Data entry
  • Document control
  • Team leadership
  • Training facilitation
  • Conflict resolution
  • Professional demeanor

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Calidad Insurance
11.2023 - 06.2026

Customer Support Team Lead

Calidad Insurance
11.2023 - 06.2026

Assistant Manager

Posada’s Trucks
02.2022 - 06.2023

License - Education

UNIOJEFA
08.2014 - 09.2021
Mariel Diaz Zambrano