Mariel Loria
Jacksonville,FL
Summary
At Venus Fashion Inc., I excelled as an Account Specialist, leveraging my expertise in account investigations and customer relationship development to enhance customer satisfaction and resolve disputes efficiently. My proactive approach to identifying and implementing process improvements significantly contributed to our team's success, showcasing my ability to blend analytical prowess with exceptional interpersonal skills.
Overview
11
11
years of professional experience
Work History
Account Specialist
Venus Fashion Inc.
Jacksonville, FL
01.2010 - 05.2021
- Investigated customer inquiries and disputes promptly and accurately.
- Established and enforced sales goals to boost team success.
- Identified customers' needs to recommend specific features.
- Identified opportunities for process enhancements that would improve customer experience.
- Assisted in resolving escalated customer complaints quickly and efficiently.
- Handled spirited customer conversations and alleviated disputes using appropriate communication skills and conflict resolution techniques.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Performed quality assurance checks on all documents related to bilingual account representatives activities prior to submission.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
ISOL - English-Spanish
FCCJ
Jacksonville, FL02-2007
High School Diploma -
Santa Maria-Peru
Piura-Peru12-2003
Some College (No Degree) - Business Administration
Ipae-Peru
Piura-PeruSkills
- Due diligence
- Account investigations
- Billing issue resolution
- Customer engagement
- Account updating
- Billing resolutions
- Customer relationship development
- Client engagement
Languages
Spanish
Professional
English
Professional
Timeline
Account Specialist
Venus Fashion Inc.
01.2010 - 05.2021
ISOL - English-Spanish
FCCJ
High School Diploma -
Santa Maria-Peru
Some College (No Degree) - Business Administration
Ipae-Peru
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