Mariel Toledo
Las Vegas,NV
Summary
Experienced with safety regulations and hazard prevention techniques. Utilizes comprehensive risk assessments to develop and implement effective safety protocols. Strong understanding of emergency response procedures and promoting culture of safety compliance. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Security Officer/Report Writer
The Cosmopolitan of Las Vegas
11.2024 - Current
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Collaborated with cross-functional teams to gather relevant data, ensuring comprehensive and accurate reports.
- Assisted management in making informed decisions by providing accurate data analysis results through well-crafted reports.
- Conducted regular patrols to deter unauthorized access and maintain order.
Parts Advisor III | Commercial Service Coordinator
Tesla, Inc.
02.2023 - 08.2024
- Advanced from Parts Advisor to Commercial Service Coordinator within the Operations & Maintenance (O&M) team, overseeing complex scheduling and service operations across three time zones.
- Assisted in identifying and sourcing hard-to-find parts through supplier networks and databases.
- Managed inventory levels to ensure timely availability of parts for technicians and customers.
- Streamlined ordering processes, enhancing efficiency in parts procurement and delivery timelines.
- Managed communication between clients and service teams, improving response times and customer satisfaction.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated and monitored service activities to confirm work met all requirements.
- Streamlined service coordination processes for improved team productivity and response times.
Fulfillment Associate | Drone Operator
Amazon, Inc.
12.2020 - 01.2023
- Began as a Fulfillment Associate in a high-volume fulfillment center and pick-up locations, optimizing workflows, managing inventory, and ensuring timely deliveries.
- Implemented rigorous quality control measures and continuous training, driving performance improvements in a fast-paced environment.
- Transitioned into a Safety Coordinator role supporting prototype drone flight tests, collaborating with international scientists, engineers, Federal Government representatives, and safety teams to ensure strict Federal Aviation Administration (FAA) compliance.
- Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
- Directed pre- and post-flight safety checks, coordinated travel logistics, managed inventory, and scheduled senior-level appointments during on-site operations.
- Oversaw administrative functions including budget management, expense reporting, and hangar organization, while also coordinating events, shipments, and compliance initiatives.
- Advanced into Drone Operator role, leveraged operational expertise and safety background to support cutting-edge drone technology, flight operations, and regulatory compliance.
- Collaborated effectively with cross-functional teams for seamless mission coordination and execution.
- Applied knowledge of environmental factors such as weather patterns and terrain features when determining optimal flight paths for successful data acquisition.
Stylist Sales Specialist
Nike, Inc.
11.2017 - 11.2020
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Delivered exceptional customer service, enhancing overall shopping experience and fostering client loyalty.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new associates on sales techniques, inventory management, and store policies to ensure consistent operations.
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
Education
Associate of Arts - Aviation Management Operations
Green River College
Auburn, WAHigh School Diploma - undefined
PMI-Loboc Academy
Philippines04.1993
Skills
- Effective communication
- Report writing
- Problem-solving abilities
- Customer service excellence
- Team collaboration
- Adaptability and Flexibility
- Detail-oriented
- Safety and compliance inspections
- Recordkeeping skills
- Multitasking and organization
Timeline
Security Officer/Report Writer
The Cosmopolitan of Las Vegas
11.2024 - Current
Parts Advisor III | Commercial Service Coordinator
Tesla, Inc.
02.2023 - 08.2024
Fulfillment Associate | Drone Operator
Amazon, Inc.
12.2020 - 01.2023
Stylist Sales Specialist
Nike, Inc.
11.2017 - 11.2020
High School Diploma - undefined
PMI-Loboc Academy
Associate of Arts - Aviation Management Operations
Green River College