Mariel Valle
Austin,TX
Summary
Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dutch Bros
Round Rock, Texas
01.2023 - Current
- Implemented strategies to increase sales and improve service quality.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Monitored employee performance to ensure compliance with company policies and procedures.
Waitress Supervisor
Chagos Puerto Rican Cuisine
Austin , TX
03.2021 - 07.2022
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Coordinated catering services for special events such as weddings or corporate functions.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Analyzed financial reports such as sales data and labor costs for management review.
Education
High School Diploma -
McNeil High School
Austin , TX 05-2023
Skills
- Problem-solving
- Goal setting and tracking
- Policy enforcement
- Client support
- Working well with others
- Fueled by fast pace environment
Affiliations
- I am someone who loves to socialize. I love a fast paced environment and fueled by chaos, but when I’m not at work I love reading and being outside, staying active with my dog, and cooking for my family.
Languages
Spanish
Professional
English
Native/ Bilingual
Timeline
Shift Leader
Dutch Bros
01.2023 - Current
Waitress Supervisor
Chagos Puerto Rican Cuisine
03.2021 - 07.2022
High School Diploma -
McNeil High School