Mariel Vega
Anaheim,CA
Summary
Adept at elevating customer experiences, I significantly enhanced retention rates at Consumer Portfolio Services through strategic service initiatives and efficient claim resolutions. My expertise in customer service standards and advocacy, combined with proactive communication and follow-ups, showcases my ability to merge technical proficiency with exceptional interpersonal skills.
Overview
2
2
years of professional experience
Work History
Customer Service
Consumer Portfolio Services
Irvine, CA
06.2007 - 05.2009
- Improved customer retention rates by implementing targeted customer service initiatives.
- Provided exceptional customer service by resolving claims quickly and efficiently.
- Increased client retention through excellent customer service and consistent followups.
- Provided exceptional customer service with timely communication regarding delivery statuses.
Education
Associate Of General Studies - General Studies
Cypress College
Cypress, CASkills
- Customer service advocacy
- Providing customer service
- Customer service standards
- Customer service best practices
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Service
Consumer Portfolio Services
06.2007 - 05.2009
Associate Of General Studies - General Studies
Cypress College