Mariela Arroyo
Lochbuie,CO
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Insurance Agent
L.A Insurance
02.2015 - Current
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Collected premiums on or before effective date of coverage.
- Met with customers to provide information about available products and policies.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Cross-sold insurance products to existing clients to reach sales targets.
Insurance Agent
A Citywide Insurance
06.2009 - 02.2015
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Education
High School Diploma -
Manual High School
Denver, CO05.2005
Skills
- Lead Development
- Customer Service
- Teamwork and Collaboration
- Problem Solving
- Multitasking Abilities
- Computer Literacy
Certification
- Licensed agent for The State of Colorado Property and Casualty
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance Agent
L.A Insurance
02.2015 - Current
Insurance Agent
A Citywide Insurance
06.2009 - 02.2015
High School Diploma -
Manual High School
- Licensed agent for The State of Colorado Property and Casualty
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