Mariela Escutia
Fort Payne
Summary
Detail-oriented Referral Coordinator with proven skills in patient scheduling, insurance verification, and follow-up coordination. Committed to enhancing patient satisfaction and streamlining referral processes.
Overview
3
3
years of professional experience
Work History
Referral Coordinator
Go Play Therapy
Fort Payne, AL
08.2025 - Current
- Coordinated patient referrals between healthcare providers and therapy services.
- Managed scheduling of appointments to optimize patient flow and resource allocation.
- Maintained accurate patient records in electronic health record system for compliance and quality assurance.
- Assisted with insurance verification processes to ensure coverage for therapy services.
- Communicated effectively with patients regarding referral procedures and appointment details.
- Developed a tracking system for referrals to enhance follow-up and reduce delays in care.
- Provided support in training new staff on referral coordination protocols and systems.
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
Referral Coordinator
Fort Payne Pediatrics
Fort Payne, AL
09.2023 - 07.2025
- Collaborated with multidisciplinary teams to streamline referral processes and improve service delivery.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Assisted with completion of referral forms and verified data accuracy and completion
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
Education
High School Diploma -
Fort Payne High School
Fort Payne05-2009
Skills
- Pre-authorizations
- Insurance verification
- Patient scheduling
- Multi-line phone proficiency
- Appointment scheduling
- Follow-up coordination
- HIPAA regulations
- Notetaking and documentation
Languages
Spanish
Timeline
Referral Coordinator
Go Play Therapy
08.2025 - Current
Referral Coordinator
Fort Payne Pediatrics
09.2023 - 07.2025
High School Diploma -
Fort Payne High School