Mariela Espino
Dayton,OH
Summary
Dependable and equipped for fast-paced work, excels in meeting changing daily needs with efficiency. Keen attention to detail and hardworking approach effectively serves customers, ensuring their satisfaction. Constantly seeks out opportunities to go beyond the basics, striving to improve processes and enhance customer experience.
Overview
18
18
years of professional experience
Work History
Program Coordinator
ViaQuest Inc.
06.2021 - 11.2024
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Monitored and evaluated program outcomes, applying findings to refine and improve future initiatives.
- Oversaw staff schedules and assignments to handle programming demands.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Helped directors resolve production, casting and budgeting issues impacting station performance.
Home Care Aide
Carolyn Captain
06.2020 - 05.2021
- Managed basic housekeeping like changing linens and vacuuming to keep client areas clean, safe, and healthy
- Collected vital signs every morning and documented information along with other tracking items such as input and output
- Transported clients to appointments and provided companionship through many different activities
- Assisted with activities of daily living such as hair and oral care, bathing, and dressing
- Helped individuals complete important therapy exercises under direction of physical therapist
- Remained calm and maintained professionalism during times of high emotional stress
- Prepared meals for patients, taking into account special food restrictions and diets
- Changed bed linens, cleaning and disinfecting rooms regularly
- Provided patients with emotional and social support
- Helped patients choose appropriate clothing for activities and weather and assisted with dressing and undressing
Home Care Aide
Home Instead Senior Care
10.2019 - 05.2020
- Helped individuals complete important therapy exercises under direction of physical and occupational therapist
- Managed basic housekeeping like changing linens and vacuuming to keep client areas clean, safe, and healthy
- Collected vital signs when instructed to do so and documented information along with other tracking items such as input and output
- Aided individuals with limited mobility in ambulation both with and without mechanical aids
- Assisted with activities of daily living such as hair and oral care, bathing, and dressing
- Transported clients to appointments and provided companionship through many different activities
- Took vital signs and monitored food and liquid intake and output
- Maintained the confidentiality of patients' records
- Remained calm and maintained professionalism during times of high emotional stress
- Wrote reports and documented patient conditions, vital signs, and medication intake
- Helped patients choose appropriate clothing for activities and weather and assisted with dressing and undressing
- Reviewed written care plans, executed instructions, and documented services delivered
- Provided patients with emotional and social support
- Notified family and the doctor of any change to patient condition
- Helped patients with exercising, walking, and mobility in and out of beds
- Followed all care plans and strictly adhered to doctor orders
- Prepared meals for patients, taking into account special food restrictions and diets
- Changed bed linens, cleaning and disinfecting rooms regularly
Clinical Instructor
A+ Nail School
03.2017 - 11.2017
- Completed student evaluations and determined fair and accurate clinical grades
- Maintained accurate and detailed records of students' progress and achievement
- Supervised nail students in direct patient care settings to verify safety and quality of care provided
- Oversaw work done by students, monitoring work and grading performance
- Organized school and nail supplies and kept equipment in good working order to offer numerous learning opportunities to both graduate and undergraduate students
- Executed daily operations of opening and closing of the school
Dog Handler/ Dog Daycare Manager
Bark and Play Chicago
08.2013 - 11.2016
- Issued daily instructions and assigned duties to workers
- Managed timely daily opening and closing of childcare program
- Supervised and coached staff and assistants to expertly handle dogcare demands
- Coordinated communications, assignments, and schedules between3-5 personnel
- Created happy, safe, and welcoming environment for dogs to enhance enjoyment and learning
- Kept track of payroll
- Performed meet and greets for new clients
- Engaged with individuals to gain new clients
- Collected client payments
- Coordinated dog boarding schedules
Barista
Restaurant Associates
04.2009 - 10.2011
- Maintained clean and sanitized workstation and complied with health and safety guidelines
- Made and served specialty coffee and tea beverages
- Spoke to and interacted with new and regular customers
- Learned about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality
- Sold coffee, tea blends, and brewing equipment, highlighting the differences between items and educating customers about brewing methods
- Adhered to recipes and presentations for food and beverage items and contributed to positive team environment
- Cleaned and restocked work and dining areas, emptying trash, and sanitizing equipment and utensils
- Connected with customers and gave each person positive experience to promote long-term loyalty
- Maintained cash resources by accurately processing payments and computing sales prices
Hostess
Millennium Knickerbocker
06.2006 - 09.2009
- Managed reservations received through telephone or online interfaces and coordinated seating for appropriate dates, times, and party counts
- Reviewed and periodically updated seating chart to reflect open and occupied seating
- Maintained an even and orderly flow of guests from the reception area into the dining room or lounge, and informed customers of estimated wait times
- Informed guests about daily specials, new dishes, and changes in the menu
- Addressed and resolved guest complaints, escalating to management when necessary
- Answered incoming calls and provided information regarding hours of operation, location, and menu items
- Greeted guests with upbeat and positive attitude and engaged in personable conversation to address seating needs
- Cleaned and sanitized tables, menus, and dining areas in accordance with company and industry standards
- Escorted guests to tables, provided menus, and discussed daily specials
- Used the POS system to process credit card and cash transactions
- Maintained organized hostess station and restocked supplies
Skills
- Observe behaviors
- Provide emotional support
- Meal preparation
- Documentation and reporting
- Clear verbal communication
- Personal care services
- Care for others whether human or animal
- Housekeeping
- Schedule management
- Animal Handling
- Task delegation
Timeline
Program Coordinator
ViaQuest Inc.
06.2021 - 11.2024
Home Care Aide
Carolyn Captain
06.2020 - 05.2021
Home Care Aide
Home Instead Senior Care
10.2019 - 05.2020
Clinical Instructor
A+ Nail School
03.2017 - 11.2017
Dog Handler/ Dog Daycare Manager
Bark and Play Chicago
08.2013 - 11.2016
Barista
Restaurant Associates
04.2009 - 10.2011
Hostess
Millennium Knickerbocker
06.2006 - 09.2009
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