Mariela Fraga
Siloam Springs,AR
Summary
Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Experience in working in an office environment, working with excel and word. Customer service skills and financial banking experience. Motivated to learn, grow and excel. Excellent history of working well with other team members, pitching in to help achieve team goals.
Professional banking specialist with proven expertise in financial services, client relationship management, and sales strategies. Adept at fostering collaborative team environments and delivering impactful results. Skilled in financial advising, account management, and cross-selling, with strong adaptability to evolving client needs. Known for reliability and effective communication.
Overview
5
5
years of professional experience
Work History
Relationship Banker
Arvest Bank
2730 US-412 Siloam Springs, AR 72761
04.2024 - Current
- Cultivated strong relationships with clients to enhance customer satisfaction and loyalty.
- Assisted customers with account inquiries, ensuring accurate information and timely resolutions.
- Collaborated with team members to streamline banking processes, improving overall efficiency.
- Conducted financial needs assessments to provide tailored banking solutions for clients.
- Mentored junior bankers on product knowledge and client engagement strategies to improve service quality.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.
Contact Center Product Specialist
Arvest Bank
Siloam Springs, AR
12.2022 - 04.2024
- Cultivated strong relationships with clients to enhance customer satisfaction and loyalty.
- Assisted customers with account inquiries, ensuring accurate information and timely resolutions.
- Collaborated with team members to streamline banking processes, improving overall efficiency.
- Conducted financial needs assessments to provide tailored banking solutions for clients.
Financial Sales Representative
Arvest Bank
Siloam Springs, AR
10.2021 - 12.2022
- Worked with customers to gain an understanding of the client's current financial solution and short-and long term financial goals.
- Suggested checking and savings accounts, loans, certificates of deposits, credit cards, and other products and services that fit clients' needs.
- Gathered client information and completed paperwork to open new accounts.
- Handled inquires about account balances, payments due and other concerns.
- Researched errors and issues with accounts.
- Performed account maintenance tasks such as adding names or closing accounts.
- Striving to meet goals for opening new accounts and loans.
Education
High School Diploma - undefined
Gentry High School Conversion Charter
Gentry, AR05.2019
Skills
- Communication skills
- People skills
- Problem solving
- Analytics
- Technical and Software Knowledge
- Detail Orientation
- Customer Service-oriented
- Financial advising
- Loan origination
- Resourcefulness
- Organizational skills
- Attention to detail
- Self motivation
Languages
Spanish
Native or Bilingual
Timeline
Relationship Banker
Arvest Bank
04.2024 - Current
Contact Center Product Specialist
Arvest Bank
12.2022 - 04.2024
Financial Sales Representative
Arvest Bank
10.2021 - 12.2022
High School Diploma - undefined
Gentry High School Conversion Charter