Mariela L. Rosas
4832 Logan Ave #206 San Diego,CA
Summary
Experienced Leasing Professional with proven success managing occupancy, resident retention, and compliance operations within a 300-unit community. Skilled in annual recertifications, income verification, rent, calculations, and delinquency management. Recognized for supporting daily property operations, maintaining audit-ready files, and contributing to revenue growth. Seeking to leverage operational, financial, and compliance expertise into an Assistant Manager role to drive property performance and operational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Leasing Agent
Hyder Co.
San Diego, CA
05.2025 - Current
- Supported Assistant Manager/Property Manager with daily operations and reporting.
- Processed applications, screened applicants, and ensured Fair Housing compliance.
- Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
- Ensured compliance with Fair Housing laws while screening applicants, minimizing legal risks.
- Maintained a high level of organization within the leasing office, contributing to a professional environment.
- Facilitated smooth move-ins and move-outs by coordinating schedules and communicating expectations clearly with tenants.
- Supported property manager with administrative tasks such as filing, data entry, and scheduling appointments for new applicants or annal recertifications for current residents.
- Provided exceptional support in completing past-due recertifications on time by professionally addressing tenant concerns and ensuring timely submission of required documentation.
- Aided in maintaining low vacancy rates by promptly processing applications and following up with prospects.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Responded promptly to resident inquiries and scheduled appointments for annual recertifications and new applicants to support occupancy goals and minimize vacancies.
- Collected and verified income documentation, assets, and third-party verifications.
- Coordinated with residents to ensure timely completion of required documentation.
Leasing Agent
InterSolutions
Chula Vista, CA
08.2024 - 04.2025
- Maintained a high level of organization within the leasing office, contributing to a professional environment.
- Supported property manager with administrative tasks such as filing, data entry, and scheduling appointments.
- Verified tenant incomes and other information before accepting lease applications.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Prepared lease agreements and ensured accuracy of all documentation prior to tenant signing.
- Ensured compliance with Fair Housing laws while screening applicants, minimizing legal risks.
- Streamlined the application process for prospective tenants, resulting in quicker lease signings.
- Greeted clients, showed apartments, and prepared leases.
Electrician
General Dynamics NASSCO
San Diego, CA
05.2022 - 07.2023
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Performed routine and complex maintenance and repairs on various electrical equipment.
- Collaborated with team members to optimize workflow and maintain a high level of productivity.
- Maintained open communication with supervisors, providing updates on progress and addressing any concerns promptly.
Fire Watch/ Cable Puller
Nationwide Skilled Trades
National City, CA
03.2021 - 05.2022
- Served as a reliable resource for team members, always willing to offer assistance or share knowledge when needed.
- Streamlined workflow processes, increasing overall project efficiency by implementing best practices.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality standards.
Patient Service Representative
Family Health Centers of San Diego
San Diego, CA
07.2019 - 01.2021
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
Cashier
ABC Money Exchange
San Ysidro, CA
05.2018 - 07.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Processed customer transactions promptly, minimizing wait times.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Placed orders for customer checks and verified starting numbers.
Receptionist Factory Worker
Baron HR
San Diego, CA
01.2018 - 03.2018
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
High School Diploma -
MAAC Community Charter School
Chula Vista, CA06.2017
Skills
- Annual Recertifications & Documentation Processing
- Office Administration & Operational Support
- Tenant Relations & Resident Retention
- Occupancy Growth Strategies
- Training & Mentoring New Team Members
- Team Collaboration & Leadership Support
- Conflict Resolution & Problem-Solving
- Active Listening & Customer Service Excellence
- Organizational Skills & Attention to Detail
- Multitasking in Fast-Paced Environments
- Flexible, Adaptable, and Results-Driven
- Bilingual: English & Spanish
Certification
- Excel work readiness - South Bay Community Services
- Excel work Certificate 2014 Completed all work readiness and Customer Service classes
Timeline
Leasing Agent
Hyder Co.
05.2025 - Current
Leasing Agent
InterSolutions
08.2024 - 04.2025
Electrician
General Dynamics NASSCO
05.2022 - 07.2023
Fire Watch/ Cable Puller
Nationwide Skilled Trades
03.2021 - 05.2022
Patient Service Representative
Family Health Centers of San Diego
07.2019 - 01.2021
Cashier
ABC Money Exchange
05.2018 - 07.2019
Receptionist Factory Worker
Baron HR
01.2018 - 03.2018
High School Diploma -
MAAC Community Charter School