Mariela Serrano
Fort Worth,TX
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
4
4
years of professional experience
Work History
Cashier/Server
Panda Express
Haslet, TX
04.2021 - Current
- Processed customer transactions accurately and efficiently at point of sale.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to manage busy shifts effectively during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Handled customer inquiries and resolved complaints promptly, fostering positive dining experiences.
- Supported management in scheduling shifts and coordinating team assignments for effective coverage.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Processed orders on POS system and accepted cash and charge payments.
- Trained newly hired employees on routine tasks and customer service.
Education
Boswell High School
Fort Worth, TX05.2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Customer relations
- Hospitality and accommodation
- Dependability and reliability
- Written and verbal communication
- Reliability and punctuality
- Trainable
Languages
Spanish
Native or Bilingual
Timeline
Cashier/Server
Panda Express
04.2021 - Current
Boswell High School