Mariela Silva
Los Angeles,CA
Summary
Dynamic professional with a proven track record in customer service excellence at Fuego Cravings. Skilled in issue resolution and maintaining high standards of cleanliness, I effectively built customer loyalty and streamlined operations. My attention to detail and collaborative spirit contributed to a positive work environment and enhanced customer satisfaction.
Committed and hardworking Fuego Cravings with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Fuego Cravings
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Food Handler
Air Fayre Ca
06.2023 - 11.2023
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Checked and logged food temperatures every hour.
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Contributed to a positive working atmosphere through effective communication and collaboration with colleagues and management.
- Implemented time-saving techniques for efficient food preparation without sacrificing quality or taste.
- Demonstrated versatility by assisting with various tasks throughout the establishment, including cashier duties when necessary.
Distributor
Windsor Fashions
06.2020 - 09.2021
- Developed strong relationships with key accounts, leading to increased repeat business.
- Collaborated with marketing teams to develop promotional materials, increasing product visibility.
- Implemented customer feedback system to identify product preferences, leading to more tailored inventory selection.
- Streamlined order processing with implementation of new software, reducing errors and improving efficiency.
- Led team meetings to discuss performance metrics, motivating staff to exceed targets.
- Advised retailers on merchandising best practices, enhancing product visibility within stores.
- Improved delivery schedules by optimizing routes, minimizing delays and enhancing customer satisfaction.
- Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
Education
ASSOCIATE -
02-2025
- [Number] GPA 3.8
- Relevant Coursework: PHLEBOTOMIST & MEDICAL ASSISTANT[Subject]
- Professional Development: FRONT DESK AND BACK OFFICES MA
High School Diploma -
01-2023
Skills
- Customer service excellence
- Attention
- Cleaning and sanitizing
- Customer relations
- Issue resolution
- Reliability and punctuality
- Professionalism and courtesy
- Written and verbal communication
- Multitasking and organization
- Hospitality and accommodation
- Teamwork and collaboration
- Attention to detail
Languages
Spanish
Native or Bilingual
Certification
I am certified in phlebotomist
Timeline
Cashier - Fuego Cravings
06.2024 - Current
Food Handler - Air Fayre Ca
06.2023 - 11.2023
Distributor - Windsor Fashions
06.2020 - 09.2021
UNITED HEALTHCARE CAREERS COLLEGE - ASSOCIATE,
KINGS WORD ACADEMY - High School Diploma,
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