Mariela Ubillus
Elmwood Park,NJ
Summary
Proactive Customer Service professional with 10+ years in sales. Proficient in providing excellent customer service and striving to reach a favorable resolution with customers. Such extensive experience leads to mastery in problem-solving, streamlining store operations, and independent decision-making skills that would positively impact company success.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Kohl's
09.2021 - Current
- Responded to customer questions and requests at the customer service booth; operated the phone to respond to customer or work inquiries.
- Performed services for pick-ups, ticketing merchandise, customer purchases, returns, and exchanges.
- Sought ways to maintain a friendly and professional environment with customers and coworkers.
Vendor Assistant
Macy's - Tommy Hilfiger Department
06.2009 - 01.2012
- Worked with sales teams/vendors to reach target goals for the store.
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Assisted the salesfloor of Macy's as a cashier.
Keyholder Manager
Aldo Shoes
04.1999 - 04.2001
- Oversaw store operations in place of other managers by supervising staff and counting cash drawers; in charge of opening and closing the store.
- Performed services on the salesfloor and acted as a sales worker to promote store sales. Customer service was of the utmost importance.
- Opened inventory boxes and restocked the shelves.
Education
Nursing
Passaic County Community College
1 College Blvd, Paterson, NJ 07505GED -
Eastside High School
150 Park Ave, Paterson, NJ 0750106-1995
Skills
- Complaint resolution
- Scheduling
- Supervising
- Retail sales customer service
- Account updating
- Key holder experience
- Promotional support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Kohl's
09.2021 - Current
Vendor Assistant
Macy's - Tommy Hilfiger Department
06.2009 - 01.2012
Keyholder Manager
Aldo Shoes
04.1999 - 04.2001
Nursing
Passaic County Community College
GED -
Eastside High School
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