Marielena Olivas
Midland,TX
Summary
Bilingual (English/Spanish) office and customer service professional with experience in office management, scheduling, billing, and records administration. Strong background in fast-paced environments supporting operations, customers, and internal teams. Known for organization, reliability, and clear communication.
Overview
14
14
years of professional experience
Work History
Store Manager
Safelite AutoGlass
Midland, TX
05.2025 - 04.2026
- Transitioned into role following acquisition of West Texas Windshields, ensuring seamless continuation of operations
- Managed daily office and shop operations including scheduling, dispatching technicians, and workflow coordination
- Handled high-volume customer communication via phone and email with a focus on service quality and resolution
- Processed invoices, insurance claims, payments, and documentation using internal systems and Microsoft Office
- Maintained employee timekeeping, records, and administrative reporting
- Organized digital and physical filing systems to ensure accuracy and compliance
- Monitored inventory and coordinated supply ordering for office and shop operations
- Trained and supported staff on administrative procedures and customer service standards
Office Manager/Customer Service Rep(Promoted Role)
West Texas Windshields
Midland, TX
06.2017 - 05.2025
- Promoted from Customer Service Representative to Office Manager based on performance
- Managed scheduling, dispatching, and daily office operations
- Handled customer service calls, inquiries, and issue resolution
- Maintained invoices, insurance paperwork, and service documentation
- Processed payments and supported payroll and reporting tasks
- Coordinated communication between customers, technicians, and vendors
- Maintained organized filing systems and accurate records
Tubing Testing/Lay Down Hand
J&J Services
Odessa, Texas
10.2014 - 01.2016
- Performed hydrostatic testing on oilfield tubing and equipment
- Assisted rig crews during well servicing and operations
- Followed OSHA and site safety protocols
- Maintained and inspected testing equipment
Production Worker
Cargill Meat Solutions
Friona, Texas
06.2012 - 11.2012
- Performed meat cutting, trimming, and production line work
- Followed USDA food safety and sanitation standards
- Worked in fast-paced, physically demanding environment
Education
Certification - Optical Assistant
Midland College
High School Diploma -
Muleshoe High School
Skills
- Appointment scheduling
- Customer service & conflict resolution
- Office administration
- Data entry & records management
- Invoice processing & billing
- Microsoft Office (Word, Excel, Outlook)
- Inventory management
- Bilingual (English/Spanish)
Timeline
Store Manager
Safelite AutoGlass
05.2025 - 04.2026
Office Manager/Customer Service Rep(Promoted Role)
West Texas Windshields
06.2017 - 05.2025
Tubing Testing/Lay Down Hand
J&J Services
10.2014 - 01.2016
Production Worker
Cargill Meat Solutions
06.2012 - 11.2012
Certification - Optical Assistant
Midland College
High School Diploma -
Muleshoe High School