Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kimberly Ayala

Lawrenceville,GA

Summary

Dedicated customer service professional with proven multitasking and time management skills, committed to delivering positive and memorable experiences for every client. Demonstrated ability to handle high-pressure situations while maintaining exceptional service quality. Recognized for enhancing customer satisfaction through effective communication and problem-solving strategies.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Store Manager

Metro by T-Mobile
Chamblee, GA
11.2021 - Current
  • Implemented successful business strategies to increase revenue and target new markets.
  • Managed daily banking activities such as deposits and withdrawals.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Planned special promotions or discounts based on market trends.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Developed strategies to maximize sales and profitability.

Server/Kitchen Prep Cook

First Watch Daytime Cafe
Johns Creek, GA
05.2022 - 02.2024
  • Provided exceptional service to high volume of daily customers.
  • Prepared checks, itemizing total meal costs and taxes.
  • Stayed informed about daily specials, new menu items, promotions.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Assembled dishes according to recipes and presentation standards.
  • Cleaned, washed, and cut raw meats, vegetables, fruits, and other food items prior to cooking or serving.
  • Stored food in designated containers and storage areas following wrapping labeling dating and rotation procedures.
  • Executed proper techniques when preparing menu item ingredients.
  • Utilized excellent knife skills to chop and slice vegetables and carve and grind meats and cheeses.
  • Prepared variety of foods according to exact instructions and recipe specifications.

Server

Dinosaur BBQ
Brooklyn, NY
05.2021 - 10.2021
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Delivered food orders promptly and courteously.

Patient Care Coordinator

WISE Medical Center
Johns Creek, GA
06.2020 - 12.2020
  • Manage telephone interactions and direct patients effectively.
  • Respond to public and patient queries utilizing fax, telephone, email, or in-person communication.
  • Conducted venipuncture for blood samples to assist in medical assessments.
    Monitored and recorded patient vitals to evaluate health status.
  • Administer injections.
  • Gather samples of specimens (urine/blood) for testing
  • Organize patient appointments utilizing EHR system.
  • Processed cash, credit card, and cheque payments efficiently.
    Handled payment transactions to ensure accuracy and security.
    Facilitated multiple payment methods for customer convenience.
  • Package specimen for pickup

Education

High School Diploma -

Putnam Valley High School
Putnam Valley, NY
06-2012

Some College (No Degree) -

Gwinnett Technical College
Lawrenceville, GA

Some College (No Degree) - Medical Assistant

Altierus College
Norcross

Skills

  • Appointment scheduling
  • Inventory control
  • Customer service
  • Visual merchandising
  • Employee training
  • Point of sale (POS) system operations
  • Patient scheduling
  • Venipuncture techniques
  • Taking and recording vital signs

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Certified Phlebotomist NHCO

Timeline

Server/Kitchen Prep Cook

First Watch Daytime Cafe
05.2022 - 02.2024

Store Manager

Metro by T-Mobile
11.2021 - Current

Server

Dinosaur BBQ
05.2021 - 10.2021

Patient Care Coordinator

WISE Medical Center
06.2020 - 12.2020

High School Diploma -

Putnam Valley High School

Some College (No Degree) -

Gwinnett Technical College

Some College (No Degree) - Medical Assistant

Altierus College

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