Marielena Richards
Oviedo,FL
Summary
Motivational leader and organizational problem-solver with supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Permanent Guest Experience Lead
Lululemon Disney Springs
Lake Buena Vista, FL
10.2023 - Current
- Apart of the leadership team
- Greeted guests and provided personalized support to meet unique needs
- Keep track of the store metrics and goals and create a plan to enroll the team in
- Provide input to team member performance evaluations, give recommendations on hiring process, and act as Supervisor on duty while leading the floor.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Intern and Student
Jesus Image Church
Orlando, FL
06.2020 - 01.2023
- Located vendors of materials, equipment or supplies to conduct interviews, determining product availability and terms of sales.
- Coordinated staff schedules and other labor activities to foster seamless work days
- Provided ongoing training for staff members on how best to utilize merchandise resources.
- Increased sales through targeted merchandising plans and stocking of desirable inventory.
- Organized and prioritized projects.
- Reviewed supply levels and aging inventory to forecast purchasing needs.
Educator
Lululemon Disney Springs
Lake Buena Vista, FL
01.2021 - 10.2023
- Educating guests as they navigate their personal experience through the store
- Providing them with everything they need to complete a successful journey
- Assisting guests at the checkout, fitting rooms, and knowledge on the sales floor to find their perfect item
- As well as having experience in the back of house area
- Receiving boxes, destocking inventory, visual merchandising, etc.
Nanny
- Live in Nanny for an NFL athlete for 4 years, worked for the family for 5 years total, helped the children develop fundamental and motor skills, experience with home schooling the children
- Responsible for the care of the 3 children under 6 years old
- Help children adjust to new environments when traveling.
Apparel Sales Associate
Dick's Sporting Goods
Mt. Juliet, TN
- Helped customers find their items as well as assisting them in knowledge of our products
- Checked out customers on the register when they were satisfied with their visit
- Try to assist in customer service the best way possible to guarantee the best experience possible.
- Utilized POS systems efficiently while ensuring accuracy during checkout processes.
- Provided detailed product knowledge to customers regarding fabric, fit, styling and care instructions.
Fitness coach to kids
The Edge Fitness Club
Woodbury, NJ
- Taught children how to perform correct exercises, have fun in a gym, and encourage a healthy lifestyle
- Build relationships with the kids and their families for accountability and be a help in their journey
- I worked here for about 5 months before moving away.
Teacher's Assistant
Sonshine Christian Academy
Blackwood, NJ
- Help wake kids up from nap, feed the children snacks, help teaching the children the lesson plans of the day, cleaned the classroom and school, help the children resolve conflict that should arise
- I worked here for 1 year.
Receptionist
Cache Nail Spa
Sewell, NJ
- Answering phone calls, making appointments, working the register, cleaning the salon, organizing salon, greeting customers
- I worked here for about 6 months.
Education
Associates Degree in Theology -
Connect Academy
05.2017
High School Diploma -
Washington Township High School
06.2016
Skills
- Time Management
- Motivational Techniques
- Problem-Solving
- Attention to Detail
- Active Listening
- Communication
- Organization
- Customer Service
Volunteer Experience
- Kids ministry teacher for ages 0-12
- Youth Leader for high school students
- Mission Trip to Brooklyn NY, The Legacy Center
- Volunteer at the Gloucester County Animal Shelter
- Volunteer at Nursing Home
- Volunteer at Thy Kingdom Crumb food truck
- Worship Team at church
Timeline
Permanent Guest Experience Lead
Lululemon Disney Springs
10.2023 - Current
Educator
Lululemon Disney Springs
01.2021 - 10.2023
Intern and Student
Jesus Image Church
06.2020 - 01.2023
Nanny
Apparel Sales Associate
Dick's Sporting Goods
Fitness coach to kids
The Edge Fitness Club
Teacher's Assistant
Sonshine Christian Academy
Receptionist
Cache Nail Spa
Associates Degree in Theology -
Connect Academy
High School Diploma -
Washington Township High School
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